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d'Lite Healthy On The Go

8d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school grad, dependable, with a positive attitude and strong communication skills. Customer service experience is preferred. Weekend availability and reliable transport are needed.
  • You will provide exceptional customer service, produce drinks to standards, maintain cleanliness, educate customers on menu items, handle cash accurately, and support the team in a high-volume environment.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, from 5:30 am to 5:30 pm, with shifts typically ranging from 4 to 8 hours in length.

Is previous Barista experience required for this position?

No, previous Barista experience is preferred but it is not required.

What are the age requirements for applicants?

Applicants must be at least 18 years of age.

Will I receive training for this position?

Yes, the Barista is required to successfully complete and meet the requirements of the General Team Member Training Certification and the Barista Training Certification.

What kind of customer service skills are expected for this role?

The Barista is expected to provide superior customer service through fast, efficient, accurate, and proper drink production, as well as educate and inform customers about menu items.

Is this position part-time or full-time?

This position is part-time.

What should I do if I have a customer complaint?

Customer complaints should be addressed promptly and reported to the Shift Leader (SL) and/or General Manager (GM).

Do I need to be proficient in using a Point of Sale system?

Proficiency in Aloha POS is preferred, but it is not a requirement for this position.

Are there any physical demands associated with this job?

Yes, the position involves standing continuously, walking frequently, bending continuously, and handling items weighing up to 50 lbs.

Is reliable transportation necessary for the Barista position?

Yes, reliable transportation is required.

What kind of work environment should I expect?

The Barista position requires maintaining a friendly, clean, and safe dining environment while working in a fast-paced sales environment.

Is prior customer service experience required?

While it is preferred, prior customer service experience is not strictly required for this role.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!