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Bell Attendant

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Rosewood Hotel Group

Feb 7

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

Requirements

  • Previous experience in a luxury hotel environment is an advantage.
  • High level of integrity and professionalism.
  • Excellent interpersonal skills and a proactive, “can-do” attitude.
  • Strong attention to detail, with the ability to perform tasks efficiently and accurately.
  • Flexibility to work shifts, including early mornings, evenings, weekends, and holidays.
  • A valid driving license (Type B) is essential.
  • Excellent spoken and written English is required.
  • Knowledge of Dutch is considered an asset.
  • Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.

Responsibilities

  • Personally meet and greet arriving guests, open car doors, and assist with securing luggage and personal items prior to check-in.
  • Escort guests to their rooms, providing an overview of the hotel’s services and facilities.
  • Anticipate guests’ needs, respond promptly, and ensure a personalized experience from arrival to departure.
  • Assist guests with transportation arrangements and provide recommendations for local attractions and activities.
  • Handle guests’ luggage with care, ensuring timely delivery to and from guest rooms.
  • Act as a Doorman when required, managing the entrance area and providing a welcoming atmosphere.
  • Monitor and maintain cleanliness, organization, and sanitation of assigned work areas.
  • Assist the Front Desk as needed to ensure seamless service during peak times.
  • Comply with quality assurance expectations and standards, including Forbes and LQA.
  • Ensure superior standards of service are maintained daily in line with Rosewood’s commitment to excellence.
  • Maintain clear communication with the Bell-Door Supervisor and other team members.
  • Log and relay guest requests or issues promptly to the relevant departments.
  • Provide accurate information about hotel services and features to respond to guest inquiries.

FAQs

What is the primary responsibility of a Bell Attendant at Rosewood Amsterdam?

The primary responsibility of a Bell Attendant is to greet guests, assist with luggage, provide exceptional service, and ensure a seamless arrival and departure experience while representing the hotel’s commitment to luxury hospitality.

What qualifications are needed for the Bell Attendant position?

A valid driving license (Type B) is essential, and previous experience in a luxury hotel environment is advantageous. Strong interpersonal skills, professionalism, attention to detail, and flexibility to work various shifts are also required.

Is knowledge of the Dutch language required for this position?

Knowledge of Dutch is considered an asset, but excellent spoken and written English is required.

What type of contract is being offered for this position?

The position is a Fixed Term Contract.

What is the expected work environment for a Bell Attendant?

The work environment involves being stationed at the hotel’s main entrance, interacting with guests, managing their luggage, and collaborating with the Front Office team to maintain a welcoming atmosphere.

Will there be opportunities for career growth within Rosewood Amsterdam?

Yes, as a Bell Attendant, you will have the opportunity to grow your skills in a supportive and luxurious environment and become an essential part of the guest experience.

What community initiatives does Rosewood Amsterdam participate in?

Rosewood Amsterdam is dedicated to making a positive impact through the "Rosewood Impacts" program, supporting sustainability initiatives, community well-being, and social responsibility.

Are there any legal requirements to apply for this position?

Yes, applicants must have EU citizenship or a valid work permit for the Netherlands, as the hotel is unable to sponsor a visa for this position.

What kind of training will Bell Attendants receive?

Bell Attendants will receive training focused on delivering the highest standards of luxury service, including guest interaction, luggage management, and effective communication with other departments.

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Rosewood Hotel Group

Retail & Consumer Goods
Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.

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