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Chief of Staff – Technology (CTO Office)

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You must have experience in a strategic operations role, exceptional organizational and communication skills, program management expertise, and familiarity with tech concepts. An MBA is a plus.
  • You will support the CTO by managing communications, facilitating meetings, overseeing strategic initiatives, tracking progress, and fostering collaboration across teams for optimal outcomes.

Requirements

  • Proven experience in a Chief of Staff, strategic operations, program and project management or similar role within a technology-driven organization.
  • Exceptional organizational skills, with the ability to manage multiple priorities and projects simultaneously.
  • Strong written and verbal communication skills, with the ability to convey complex information clearly and effectively.
  • Experience planning and executing leadership meetings, workshops, and offsites.
  • Demonstrated ability to build relationships and influence across senior leadership teams.
  • Analytical mindset, with the ability to synthesize data and insights into actionable recommendations.
  • Experience in program or project management within a technology or engineering environment.
  • Familiarity with technology concepts and organizational structures (e.g., Agile, DevOps, product-driven development).
  • MBA or equivalent experience in business operations or strategy is a plus.
  • Strategic Thinker: Ability to see the big picture while managing details.
  • Proactive Problem Solver: Anticipates challenges and drives solutions.
  • Collaborative Leader: Builds trust and fosters collaboration across diverse teams.
  • Adaptable and Resilient: Thrives in a fast-paced, dynamic environment.

Responsibilities

  • Act as a thought partner to the CTO, providing insights and recommendations to support decision-making.
  • Draft, edit, and review high-quality communications on behalf of the CTO, including presentations, emails, and reports.
  • Ensure clarity and consistency in the messaging of key priorities, aligning with the overall organizational strategy.
  • Facilitate communication and alignment between the CTO and other senior leaders, acting as a bridge where needed.
  • Plan and manage leadership team meetings, including agenda setting, material preparation, facilitation, and follow-up on action items.
  • Ensure that meetings are outcome-driven and aligned with strategic priorities.
  • Regularly assess the effectiveness of meetings and refine processes to optimize time and productivity.
  • Lead the organization of leadership offsites, including content planning, logistics, and execution.
  • Work with the CTO and leadership team to develop offsite agendas that focus on alignment, innovation, and team-building.
  • Ensure offsites deliver tangible outcomes and action plans.
  • Oversee strategic initiatives and key projects, ensuring they are delivered on time and meet quality expectations.
  • Proactively identify and resolve bottlenecks or risks that may impact program success.
  • Track and report on progress toward organizational and technology goals, ensuring accountability across teams.
  • Establish and maintain operational processes that improve efficiency and clarity in the CTO’s organization.
  • Develop and manage a rhythm of business activities, including MOR, quarterly reviews, performance tracking, and cross-departmental collaborations.
  • Facilitate progress report update process with Tech SLT using Tech SLT program tracking tools (ex: JIRA).
  • Build strong relationships across the organization, including with engineering, product, and other business functions, to facilitate collaboration and alignment.
  • Represent the CTO’s office in meetings and engagements when the CTO is unavailable.
  • Foster a culture of transparency, inclusion, and trust within the technology team.

FAQs

What is the main purpose of the Chief of Staff role in the CTO Office?

The Chief of Staff serves as a trusted advisor to the CTO, ensuring efficient communication, alignment, and coordination across the technology leadership team while driving strategic initiatives and operational excellence.

What are the key responsibilities of the Chief of Staff for the CTO?

Key responsibilities include strategic advisory and communications, leadership meeting management, planning and coordination of offsites, program and project management, operational excellence, and relationship building and stakeholder engagement.

What qualifications are necessary for this role?

Candidates should have proven experience in a Chief of Staff, strategic operations, program and project management, or similar roles within a technology-driven organization, along with strong organizational, communication, and relationship-building skills.

Is experience in a technology environment preferred for this role?

Yes, experience in program or project management within a technology or engineering environment is preferred, along with familiarity with technology concepts like Agile and DevOps.

What key attributes are important for the Chief of Staff?

Important attributes include being a strategic thinker, proactive problem solver, collaborative leader, and adaptable and resilient individual.

What is Cigna Healthcare's mission?

Cigna Healthcare's mission is to help customers improve their health, well-being, and sense of security by providing access to care and addressing health concerns through a whole health approach.

Will the Chief of Staff be involved in strategic initiatives?

Yes, the Chief of Staff will contribute to delivering strategic initiatives as capacity allows.

How does Cigna promote workplace diversity?

Cigna considers qualified applicants without regard to race, color, age, disability, sex, sexual orientation, gender identity, veteran status, religion, national origin, marital status, or any other characteristic protected by equal employment opportunity laws.

Is an MBA or equivalent experience preferred for this position?

Yes, an MBA or equivalent experience in business operations or strategy is preferred, though not required.

How does Cigna support employees during the application process?

If applicants require reasonable accommodation in completing the online application process, they can email SeeYourselfEMEA@cigna.com for support.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.