FAQs
What is the primary role of a Client Advisor at Fendi Amsterdam?
The primary role of a Client Advisor at Fendi Amsterdam is to provide an extraordinary and luxurious experience to clients while promoting sales through upselling, cross-selling, and maintaining strong customer relationships.
What qualifications are required for the Client Advisor position?
A minimum of 5 years’ experience in the Retail Furniture industry with at least 2 years in Luxury Sales is required. A Bachelor’s Degree or equivalent is preferred.
What languages must a Client Advisor speak?
A Client Advisor must be fluent in Dutch and English, with knowledge of a third language considered a plus.
What specific skills are necessary for the Client Advisor role?
Strong selling and communication skills, excellent relationship-building skills, organization, professionalism, self-confidence, and strong customer service skills are essential.
Is experience in the fashion or luxury industry important for this position?
Yes, a strong knowledge or interest in the fashion/luxury industry is important for the Client Advisor role.
Will the Client Advisor be responsible for inventory management?
Yes, the Client Advisor will be responsible for maintaining inventory accuracy, receiving, displaying, and storing merchandise according to company guidelines.
Is there a focus on customer relationship management in this role?
Yes, the role emphasizes strengthening customer relations, nurturing a loyal customer base, and implementing appropriate CRM tools.
Will the Client Advisor be involved in store maintenance tasks?
Yes, the Client Advisor is expected to maintain proper visual merchandising, a safe and clean store environment, and implement daily housekeeping duties.
What sales performance expectations are set for a Client Advisor?
The Client Advisor must monitor individual sales and achieve performance targets and KPIs set by the Department Manager or Store Manager.
Is prior experience with retail management systems necessary?
Yes, knowledge of retail management systems and good computer skills are required for the Client Advisor position.