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Cloud Solution Architect - Modern Work

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Microsoft

10d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a Bachelor's or Master's in a relevant field, experience in cloud tech and M365, customer-facing roles, technical project work, and strong communication and presentation skills.
  • You will drive customer satisfaction, provide insights, accelerate value realization, resolve blockers, and demonstrate technical leadership to enhance customer outcomes with M365 solutions.

Requirements

  • Required Qualifications (RQs)
  • Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Several years of experience working in a customer-facing role (e.g., internal and/or external)
  • Several years of experience in Modern Work / M365.
  • Preferred Qualifications (PQs)
  • Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND working experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND working experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Demonstrable working experience working in a customer-facing role (e.g., internal and/or external).
  • Demonstrable experience working on technical project
  • Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
  • SharePoint Online
  • Teams
  • Viva
  • Intune or Windows 11 or W365
  • Technical Certification in Cloud (e.g. M365, Azure, security certifications)
  • Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills
  • Presentation skills with a high degree of comfort with both large and small audiences

Responsibilities

  • Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
  • Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
  • Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
  • Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

FAQs

What is the primary focus of the Cloud Solution Architect - Modern Work role?

The primary focus is to drive customers' business applications and AI transformation on the Microsoft platform, helping organizations leverage their Microsoft investments through architecture, implementation, and operational health engagements.

What qualifications are required for this position?

A Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with several years of experience in cloud/infrastructure technologies and Modern Work/M365.

Is travel required for this role?

Yes, readiness to travel is a must, as the position supports customers across four countries: Austria, Finland, Ireland, and Portugal.

What are the preferred qualifications for the Cloud Solution Architect - Modern Work?

Preferred qualifications include a Bachelor's or Master's Degree in relevant fields, demonstrable experience in a customer-facing role, and expertise in M365 solutions like SharePoint Online, Teams, and Intune.

How does this role contribute to customer satisfaction?

The Cloud Solution Architect drives positive Customer Satisfaction by becoming a trusted advisor, leveraging M365 Enterprise Services expertise, and enabling defined Customer Success Plan outcomes.

What skills are emphasized for collaboration in this position?

Exceptional verbal and written communication skills, along with strong presentation skills and the ability to drive decisions collaboratively and resolve conflicts, are emphasized.

What technologies should a successful candidate be familiar with?

A successful candidate should have breadth of technical experience, with depth in two or more M365 solutions, including SharePoint Online, Teams, Viva, and Intune or Windows 11.

What is the overall mission of the Customer Experience & Success organization at Microsoft?

The mission is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, supported by a strong people and culture foundation.

Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.