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Club Lounge / Executive Lounge ManagerIn (m/f/d)

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Marriott International

16d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Wolfsburg

AI generated summary

  • You should have extensive leadership experience in hospitality, excellent communication skills, team management ability, high resilience, strong organizational talent, and fluency in German and English.
  • You will oversee the club area, ensure top-notch guest service, lead the team, coordinate events, enhance guest experiences, collaborate across departments, and resolve complaints effectively.

Requirements

  • Mehrjährige Berufserfahrung in einer leitenden Position in der Hotellerie, bevorzugt im Bereich Gästebetreuung oder Club Management
  • Hervorragende Kommunikationsfähigkeiten und eine ausgeprägte Serviceorientierung
  • Führungserfahrung und die Fähigkeit, ein Team zu motivieren und weiterzuentwickeln
  • Hohe Belastbarkeit und Flexibilität
  • Ausgeprägtes Organisationstalent und eine strukturierte Arbeitsweise
  • Fließende Deutsch- und Englischkenntnisse in Wort und Schrift
  • Diskretion und ein gepflegtes Erscheinungsbild

Responsibilities

  • Leitung und Überwachung des gesamten Club-Bereichs
  • Sicherstellung eines erstklassigen Gästeservices und der Erfüllung der Ritz-Carlton Standards
  • Personalführung und -entwicklung des Club-Teams
  • Koordination von besonderen Veranstaltungen und VIP-Gästeanfragen
  • Pflege und Optimierung der Gästeerfahrungen durch individuelle Betreuung
  • Zusammenarbeit mit anderen Abteilungen zur Sicherstellung eines reibungslosen Ablaufs
  • Bearbeitung von Gästebeschwerden und Ergreifen geeigneter Maßnahmen zur Problemlösung

FAQs

What is the location of the Club Lounge / Executive Lounge Manager position?

The position is located at The Ritz-Carlton Wolfsburg, Parkstrasse 1, Wolfsburg, Lower Saxony, Germany, 38440.

Is this position full-time or part-time?

This position is full-time.

What are the primary responsibilities of the Club Lounge / Executive Lounge Manager?

The primary responsibilities include leading and overseeing the entire Club area, ensuring premium guest service, managing and developing the Club team, coordinating special events and VIP requests, enhancing guest experiences, collaborating with other departments, and handling guest complaints effectively.

What qualifications are required for this position?

Candidates should have several years of experience in a management role within the hospitality industry, preferably in guest services or club management, excellent communication skills, leadership experience, high resilience and flexibility, strong organizational talents, fluent German and English language skills, as well as discretion and a polished appearance.

What type of organizational culture does The Ritz-Carlton promote?

The Ritz-Carlton promotes a values-oriented corporate culture that emphasizes diversity and inclusion, ensuring that employees are prioritized.

What benefits are offered to employees in this position?

Employees receive meals in the staff restaurant, uniform cleaning, discounts on hotel stays (employee rates, family & friends rates), favorable scheduling, and competitive salary with additional payments.

Are there opportunities for career advancement within The Ritz-Carlton?

Yes, The Ritz-Carlton offers opportunities for career advancement as part of Marriott International's brand portfolio, allowing employees to excel in their roles and find their purpose.

What is expected in terms of guest service standards?

Employees are expected to uphold The Ritz-Carlton's "Gold Standards," ensuring that luxury service is provided gracefully and thoughtfully every day.

Is experience in handling guest complaints necessary for this role?

Yes, handling guest complaints and taking appropriate measures for resolution is a vital responsibility of the Club Lounge / Executive Lounge Manager.

What language skills are required for this position?

Fluency in both German and English, both spoken and written, is required for this role.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.