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Collections Specialist

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YouLend

9d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
  • London

AI generated summary

  • You need 3+ years in collections, strong communication, empathy, and business acumen. Must be organized, detail-oriented, and a team player with a focus on resolving customer issues.
  • You will manage collections, resolve customer issues, negotiate solutions, maintain compliance, and collaborate across teams while ensuring excellent service and positive outcomes for merchants.

Requirements

  • To provide a first-class service relating to the resolution of any non/under-paying customers
  • Case management of high value accounts in arrears across varying and unique circumstances
  • Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
  • Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
  • Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
  • Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
  • Good insolvency understanding
  • Strong understanding of legal escalation within Collections & Recoveries.
  • Ensuring compliance with all appropriate legislation regulatory body guidelines
  • Empathy, forbearance and professionalism
  • Strong communication skills, accuracy and confidence
  • The ability to deal with a variety of challenges, innovate and think on your feet
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
  • Ability to manage complaint related matters, together with fostering a positive resolve
  • Minimum of 3 years’ experience within Credit Control/Collections/Debt Recovery environment
  • Be highly reliable, organised and adaptable
  • Have excellent attention to detail and confidence working with data
  • Entrepreneurial mindset, with strong work ethic and can-do attitude
  • YouLend is very much team orientated - being a team player is needed

Responsibilities

  • To provide a first-class service relating to the resolution of any non/under-paying customers
  • Case management of high value accounts in arrears across varying and unique circumstances
  • Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
  • Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
  • Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
  • Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
  • Good insolvency understanding
  • Strong understanding of legal escalation within Collections & Recoveries.
  • Ensuring compliance with all appropriate legislation regulatory body guidelines
  • Empathy, forbearance and professionalism
  • Strong communication skills, accuracy and confidence
  • The ability to deal with a variety of challenges, innovate and think on your feet
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
  • Ability to manage complaint related matters, together with fostering a positive resolve

FAQs

What is the main responsibility of the Collections Specialist at YouLend?

The main responsibility of the Collections Specialist is to provide a first-class service relating to the resolution of any non/under-paying customers and case management of high value accounts in arrears.

What skills are essential for the Collections Specialist position?

Essential skills include a minimum of 3 years’ experience within a Credit Control, Collections, or Debt Recovery environment, strong communication skills, and the ability to manage complaint-related matters.

Is experience within the finance industry necessary for the Collections Specialist role?

While experience within the finance industry is advantageous, it is not mandatory.

What kind of working environment can I expect at YouLend?

You can expect a supportive, diverse, and team-oriented work environment, recognized as one of the “Best Places to Work 2024” by the Sunday Times.

Are there any specific legal knowledge requirements for this role?

Yes, a good understanding of insolvency and legal escalation within Collections & Recoveries is required.

What benefits does YouLend offer to its employees?

YouLend offers a comprehensive benefits package that includes stock options, private medical insurance, enhanced maternity and paternity leave, gym access, subsidized lunches, and monthly team socials, among others.

Is teamwork important at YouLend?

Yes, YouLend is very much team-oriented, and being a team player is essential for success in this role.

What educational qualifications are required for the Collections Specialist position?

The job description does not specify particular educational qualifications; however, relevant experience and skills are emphasized.

How does YouLend approach diversity in hiring?

YouLend champions diversity and embraces equal opportunity employment practices, ensuring that hiring decisions are based solely on qualifications and merit, free from discrimination.

What is the growth opportunity for a Collections Specialist at YouLend?

As one of the fastest-growing Fintech businesses globally, there is significant potential for growth and career development within the company.

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YouLend

Enabling e-commerce and payment platforms to support their merchants with fast, flexible embedded finance solutions

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

YouLend is the preferred embedded financing platform for many of the world’s leading providers in e-commerce, payments, and tech: eBay, Shopify, Mastercard, Mollie, Google, Just Eat Takeaway, and many more. Our software platform and APIs enable our partners to extend their value proposition by offering flexible financing products in their desired branding to their merchant base without necessarily putting capital at risk. With YouLend's data-backed credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We have offices in London, UK, and Atlanta, Georgia, and we operate across Europe and the United States. To find out more about how we create value for our partners and their customers, visit www.youlend.com or get in touch with a member of our team.