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Head of Internal IT

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YouLend

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • London

AI generated summary

  • You have leadership experience in IT, expertise in Microsoft 365 and SaaS, strong team management skills, and knowledge of IT security and compliance frameworks. You excel in fast-paced, remote settings.
  • You will lead IT support teams, manage Microsoft 365, oversee networking, handle endpoint security, coordinate SaaS platforms, plan office moves, develop disaster recovery plans, and ensure compliance.

Requirements

  • Proven experience leading an internal IT function, ideally in a scaling tech or fintech company.
  • Strong expertise with Microsoft 365, endpoint management, and common enterprise SaaS platforms.
  • Demonstrated ability to manage and grow high-performing IT teams.
  • Experience working across multi-office, international environments with varied infrastructure and compliance needs.
  • Solid understanding of IT security best practices and how they intersect with legal and operational frameworks.
  • Strong communication and stakeholder management skills, with the ability to align technology with business needs.
  • Comfortable working in a fast-paced environment with shifting priorities and ambitious goals.
  • Experience supporting hybrid or remote-first working environments.
  • Familiarity with ISO 27001, SOC2, or similar compliance frameworks.
  • Experience managing IT budgets and vendor relationships.

Responsibilities

  • Lead and manage the Internal IT team (1st, 2nd, and 3rd line support) to provide outstanding technical support and operational excellence.
  • Oversee and optimize our Microsoft 365 environment, ensuring reliability, security, and scalability.
  • Manage internet connectivity, networking, and infrastructure across all office locations.
  • Own the provisioning, lifecycle management, and security of employee laptops and endpoints.
  • Provide technical ownership and vendor coordination for key SaaS platforms including Jira, HubSpot, Confluence, and others.
  • Plan and execute IT aspects of office moves and expansions, ensuring minimal disruption and seamless setup.
  • Develop and maintain robust Disaster Recovery (DR) and Business Continuity plans for the employee tech stack.
  • Ensure IT policies and processes are aligned with legal, security, and compliance requirements.
  • Continuously assess and improve our IT systems, tools, and workflows in line with the company’s evolving needs.
  • Foster a high-performance team culture focused on ownership, responsiveness, and continuous improvement.

FAQs

What is the job title for the open position at YouLend?

The job title is Head of Internal IT.

What are the primary responsibilities of the Head of Internal IT?

The Head of Internal IT is responsible for leading the Internal IT department, managing a team to provide technical support, overseeing IT infrastructure, optimizing the Microsoft 365 environment, managing internet connectivity and networking, ensuring security and compliance, and continuously improving IT systems and workflows.

How many people will the Head of Internal IT manage?

The Head of Internal IT will lead a 6-person IT team.

What skills are essential for the Head of Internal IT role?

Essential skills include proven experience in leading an internal IT function, expertise in Microsoft 365 and enterprise SaaS platforms, team management skills, understanding of IT security best practices, and strong communication and stakeholder management abilities.

What is the salary range for the Head of Internal IT position?

The salary range for this position is £70,000 - £100,000, plus a 20% annual bonus.

What benefits does YouLend offer to employees?

YouLend offers a comprehensive benefits package that includes stock options, private medical insurance, enhanced maternity and paternity leave, subsidized lunch, free gym access, cycle to work scheme, and various team and company socials.

Is experience in a scaling tech or fintech company required for this role?

Yes, proven experience leading an internal IT function in a scaling tech or fintech company is essential.

What type of work environment does YouLend promote?

YouLend promotes a supportive, diverse, and rewarding workplace, recognized as one of the “Best Places to Work 2024” by the Sunday Times.

Will the role involve managing vendor relationships?

Yes, the Head of Internal IT will be responsible for managing vendor relationships.

Is experience with compliance frameworks like ISO 27001 desirable for this position?

Yes, familiarity with ISO 27001, SOC2, or similar compliance frameworks is listed as a desirable qualification for the role.

What is the work location for the Head of Internal IT role?

The role primarily involves overseeing IT operations across offices located in Holborn, Atlanta, and Copenhagen.

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YouLend

Enabling e-commerce and payment platforms to support their merchants with fast, flexible embedded finance solutions

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

YouLend is the preferred embedded financing platform for many of the world’s leading providers in e-commerce, payments, and tech: eBay, Shopify, Mastercard, Mollie, Google, Just Eat Takeaway, and many more. Our software platform and APIs enable our partners to extend their value proposition by offering flexible financing products in their desired branding to their merchant base without necessarily putting capital at risk. With YouLend's data-backed credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We have offices in London, UK, and Atlanta, Georgia, and we operate across Europe and the United States. To find out more about how we create value for our partners and their customers, visit www.youlend.com or get in touch with a member of our team.