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Concierge Agent

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent; no prior work or supervisory experience required, and no specific licenses or certifications are needed.
  • You will assist guests by arranging services, answering inquiries, monitoring lounge areas, documenting information, resolving issues, and ensuring safety and satisfaction during their stay.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
  • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company

FAQs

What is the job title for this position?

The job title is Concierge Agent.

Where is the location of the job?

The job is located at The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates.

Is this position full-time or part-time?

This position is full-time.

What are the primary responsibilities of a Concierge Agent?

The primary responsibilities include responding to guest requests for special arrangements or services, answering and processing guest calls, providing information about the property and surrounding amenities, and monitoring guest safety and well-being.

Are there any preferred educational qualifications for this position?

Yes, a high school diploma or G.E.D. equivalent is preferred.

Is prior work experience required for this position?

No related work experience is required for this position.

Does this position require any specific licenses or certifications?

No specific licenses or certifications are required for this position.

What kind of work environment can one expect at EDITION Hotels?

You can expect a diverse and inclusive work environment that values service delivered from the heart, emphasizing personality and individualism alongside professionalism.

What are the physical requirements for this job?

The job requires standing, sitting, or walking for an extended period, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

What are the values promoted by Marriott International for its employees?

Marriott International promotes a diverse workforce, an inclusive culture, and a commitment to non-discrimination based on protected characteristics.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.