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Continuous Improvement Manager (m/w/d)

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You must have managerial experience in Continuous Improvement, knowledge of methodologies like Lean and Agile, strong analytical and communication skills, and a proactive approach to opportunities.
  • You will implement global strategies, lead productivity improvement projects, define processes, analyze opportunities, manage projects, and coach continuous improvement champions across the department.

Requirements

  • Proven experience as a manager in Continuous Improvement.
  • Broad experience of working with a range of continuous improvement and process methodologies at scale (e.g. Agile, Scrum, Lean).
  • Confidence in working with and learning new systems and data programs.
  • Analytical skill to report and quantify continuous improvement opportunities and successes.
  • Strong collaboration and communication skills.
  • Highly proactive and independent in identifying opportunities for improvement and taking action to see them realised.
  • Knowledge of/Experience within a contact centre environment is beneficial but not essential.

Responsibilities

  • Working collaboratively with our Senior Manager, Continuous Improvement you will implement the global strategy into your local areas.
  • Delivering data-driven and measurable productivity improvements, cost savings and results by leading large-scale continuous improvement projects and incremental initiatives for CSE.
  • Supporting the definition of global processes and standards, process mapping initiatives and developing a process improvement roadmap across the global CSE department.
  • Balancing a deep knowledge and expertise of our departmental processes, ways of working, systems and user needs with clear-sighted analysis of improvement opportunities.
  • Championing excellence, simplicity and high standards in both internal and external processes that are used by our internal CSE employees and self-served by our LEGO customers.
  • Project management and leadership of in-the-moment continuous improvement opportunities as well as larger, longer-term opportunities.
  • Building excellent, supportive working relationships with colleagues across many LEGO teams.
  • Coaching and project managing continuous improvement champions and ambassadors throughout the CSE department.

FAQs

What is the location for the Continuous Improvement Manager role?

The position is based in either Slough or Berlin.

Is relocation assistance provided for this position?

No, relocation assistance is offered for this position.

What are the core responsibilities of the Continuous Improvement Manager?

The core responsibilities include implementing local strategies, delivering data-driven productivity improvements, supporting process mapping initiatives, and coaching continuous improvement champions within the team.

What qualifications are needed for this role?

Candidates should have proven experience as a manager in Continuous Improvement, familiarity with various continuous improvement methodologies (e.g., Agile, Scrum, Lean), strong analytical skills, and excellent collaboration and communication abilities.

Is experience in a contact center environment necessary?

Knowledge of or experience within a contact center environment is beneficial but not essential.

What kind of projects will I be leading?

You will lead large-scale continuous improvement projects and incremental initiatives within the Consumer and Shopper Engagement (CSE) department.

Does the company offer any employee benefits?

Yes, benefits include enhanced paid leave options, life and disability insurance, resources for physical and mental wellbeing, a generous colleague discount, and eligibility for a bonus scheme based on performance.

What is the hybrid work policy for this role?

The hybrid work policy allows for an average of 3 days per week in the office, with the primary workplace location assigned upon joining the team.

How does the company view diversity and inclusion?

The LEGO Group strives to create a diverse, dynamic, and inclusive culture where everyone feels safe, valued, and belongs.

Is there an emphasis on continuous improvement in the company culture?

Yes, the culture emphasizes continuous improvement and is focused on innovation and high standards in both internal processes and consumer engagement.

Can candidates apply if they don’t meet all listed qualifications?

Yes, candidates who meet many but not all qualifications are encouraged to apply, particularly those from underrepresented backgrounds.

What is the company's commitment regarding children's rights?

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing globally, and candidates with high engagement with children will need to undertake Child Safeguarding Background Screening as a condition of the offer.

Our mission is to inspire and develop the builders of tomorrow.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!