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CRM Executive - 12 month FTC

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Moonpig

8d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Marketing
  • London
  • Quick Apply

AI generated summary

  • You should have CRM campaign experience, email template skills (design/HTML), enjoy stakeholder collaboration, be analytically minded, and have a passion for customer loyalty.
  • You will manage cross-channel communications, develop new touchpoints, implement email best practices, optimize campaigns through testing, and report performance to stakeholders.

Requirements

  • Has some working experience and execution of CRM campaigns
  • Confident building email templates (may have some design or HTML experience)
  • Enjoy working with multiple stakeholders
  • Analytically minded, always seeking new opportunities and spotting trends in data and results
  • Passion for CRM and customer loyalty

Responsibilities

  • Key responsibilities include
  • Support the planning and own the execution of the cross channel monthly communications plan working closely with various stakeholders including commercial, creative, brand and CRM Newsletter specialists.
  • Support the planning and own the execution of new communication touchpoints that drive repeat orders across multiple markets.
  • Build and champion email best practice and new platform features including targeting, personalisation and template developments
  • Develop our testing plan to ensure we continuously optimise our communication touchpoints, including planning, briefing and reporting on any new tests.
  • Reporting on performance of campaigns and sharing results with relevant stakeholders.

FAQs

What is the duration of the CRM Executive position?

The CRM Executive position is a 12-month fixed-term contract (FTC).

Will I be working independently or as part of a team?

As a CRM Executive, you will work collaboratively with various stakeholders, including the CRM Manager, commercial, creative, brand, and CRM Newsletter specialists.

What responsibilities will I have in this role?

Key responsibilities include planning and executing cross-channel communications, developing new communication touchpoints, championing email best practices, creating a testing plan for optimization, and reporting on campaign performance.

What qualifications or experience do I need for this role?

The ideal candidate should have some working experience in executing CRM campaigns, ability to build email templates (design or HTML experience is a plus), and possess analytical skills to spot trends in data.

Is there room for creativity in this position?

Yes, the role involves working closely with creative teams and encourages you to build and advocate for email best practices and new platform features.

How does Moonpig Group support diversity and inclusion?

Moonpig Group is committed to creating an inclusive culture and welcomes diverse backgrounds. They have employee-led committees focused on various aspects of diversity, such as LGBTQ+, Gender Balance, Neurodiversity, and cultural awareness.

Is there support for flexible working hours?

Yes, Moonpig Group acknowledges the importance of work-life balance and is supportive of flexible working arrangements to accommodate individual needs.

What is the focus of the CRM communications?

The focus is on communicating with loyal customers and members of the Plus subscription to drive repeat orders across multiple markets.

Will I have opportunities to report on campaign performance?

Yes, you will be responsible for reporting on the performance of campaigns and sharing the results with relevant stakeholders.

How can I learn more about Moonpig Group?

You can find more information about Moonpig Group and its offerings by visiting their official website.

Moonpig

Cards, Gifts and Flowers

Retail & Consumer Goods
Industry
201-500
Employees
2000
Founded Year

Mission & Purpose

Moonpig Group is a leading online retailer specialising in personalised greeting cards, gifts, and flowers. With operations primarily in the UK, Moonpig provides customers with a convenient platform to create custom cards and select unique gifts for various occasions. The company's mission is to help people connect and celebrate life's moments, offering a wide range of customizable options delivered directly to recipients. Moonpig Group aims to make giving easy and meaningful by combining technology, creativity, and a commitment to customer satisfaction.