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Customer Advisor

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B&Q

Sep 24

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dundee

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor.

What type of contract is offered for this role?

This role offers a permanent contract.

How many hours per week is the Customer Advisor position?

The Customer Advisor position is full-time, totaling 36.75 hours per week.

What are the available shifts for this role?

Shifts are available Monday to Sunday, from 7:00 am to 10:00 pm.

What is the hourly rate for this position?

The UK Notional hourly rate for this position is £12.21 per hour.

Where is the job location?

The job location is at B&Q Dundee.

What will be the primary focus of a Customer Advisor?

The primary focus of a Customer Advisor will be to provide great customer service while assisting customers with their home improvement projects.

Are there opportunities for training in this role?

Yes, there will be opportunities to be trained in paint-mixing and cutting timber.

What personal qualities are desired for candidates?

Candidates should be friendly, outgoing, eager to learn, and enthusiastic about home improvement.

Is teamwork important for this role?

Yes, being great at working in a team is an important requirement for this role.

What benefits are offered to employees?

Benefits include a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q support diversity and inclusion?

B&Q is committed to making the business more diverse and representative, ensuring that everyone can feel they belong and have equal opportunities.

Can I request adjustments during the application or interview process?

Yes, you can request adjustments by contacting recruitment@b-and-q.co.uk for support during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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