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Customer Advisor - Checkouts

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B&Q

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be friendly, eager to learn, enjoy helping others, adaptable to new tech, and willing to work flexible hours, including weekends and holidays. Teamwork is essential.
  • You’ll provide expert advice, assist customers with home projects, manage sales, support click & collect, set up displays, ensure store presentation, and focus on delivering exceptional service at the tills.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts.

What is the duration of the contract for this role?

The contract is a 3 Month Fixed Term Contract.

How many hours per week is this position?

This position is part-time, requiring 8 hours per week.

What are the available shifts for this job?

Shifts are available from Saturday to Sunday, between 7.00am and 10.00pm.

What is the hourly rate for this position?

The UK Notional hourly rate is £12.21 per hour.

Where is this job located?

The job is located at B&Q Cumbernauld.

What key responsibilities will be involved in this role?

Key responsibilities include providing excellent customer service at the checkout, assisting customers with home improvement projects, handling sales, managing click & collect, setting up displays, and maintaining the store's appearance.

What skills and experience are required for this position?

Candidates should be happy to help, eager to learn, friendly and outgoing, possess a passion for home improvement, and be flexible for weekend and evening shifts.

What benefits are offered to employees in this position?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, an Employee Assistance Programme, and various wellness benefits.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the company diverse and representative of the communities it serves, providing equal opportunities and access to networks that represent colleagues and allies.

Who should I contact for recruitment adjustments during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors