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Customer Advisor - Retail Change

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B&Q

Aug 5

Applications are closed

  • Job
    Full-time
    Entry Level

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Customer Advisor - ROI

JobB&Q
Entry Level

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get
  • You’re an organised and analytical thinker, and you know how to keep things simple
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together
  • You’ll be happy to expand your skills by using new technology and learning new ways of working
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products.
  • In times where no change is happening, you’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Retail Change.

What are the working hours for this role?

The working hours for this role are part-time, totaling 16 hours per week, with shifts available Monday to Sunday from 14:00 to 21:00.

Is this position permanent or temporary?

This position is a permanent contract.

What is the pay rate for this position?

The UK Notional hourly rate is £12.21 per hour, which includes a store-specific location allowance of £0.25 per hour.

Where is the job location?

The job is located at B&Q Harlow.

What are the key responsibilities of a Customer Advisor?

The key responsibilities include becoming an expert advisor, managing stock, setting up displays, updating store layouts, assisting with paint-mixing and timber cutting, and providing great customer service.

What skills and experience are required for this role?

Required skills include being a great communicator, being organised and analytical, working well in a team, and being flexible enough to work on varied shifts including weekends and holidays.

What benefits are offered with this position?

Benefits include a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, wellness benefits, and generous breaks.

Is there support for diversity and inclusion within the company?

Yes, B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring equal opportunities for all employees.

How can I request adjustments during the application or interview process?

You can request adjustments by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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