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Customer Advisor - Retail Change

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B&Q

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • London

AI generated summary

  • You must be a clear communicator, organized, analytical, team-oriented, adaptable to new tech, and flexible with a schedule that includes weekends and holidays.
  • You’ll provide expert customer advice, manage stock, set up displays, assist with store layout changes, and ensure excellent customer service, including training in paint-mixing and cutting timber.

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products.
  • In times where no change is happening, you’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor - Retail Change position?

The working hours for this position are part-time, totaling 28.75 hours per week, with shifts available Monday to Sunday, from 6.00am to 10.00pm.

What is the hourly wage for this role?

The UK Notional hourly rate is £12.21 per hour, plus an additional £0.81 per hour for store-specific location allowance.

Where will I be working?

You will be working at B&Q Sydenham.

Is this a permanent position?

Yes, this role is a permanent contract.

What key responsibilities will I have in this role?

Key responsibilities include providing expert customer advice, managing stock, setting up displays, updating store layouts, and maintaining excellent customer service.

What skills and experience are required for this position?

Successful candidates should be great communicators, organised and analytical thinkers, team players, adaptable to new technology, and flexible to work in a rota that includes weekends and holidays.

What benefits does B&Q offer to its employees?

B&Q offers a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, wellbeing benefits, and generous breaks.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring that everyone feels they belong and have equal opportunities.

Can I receive help during the application or interview process?

Yes, if you need support during the application or interview process, you can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors