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Customer Care - Part time - Falkirk Retail Park - (Must be able to work until 1130pm)

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McDonald's

Dec 19

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Responsibilities

  • As a Customer Care Assistant, think of yourself as the face of your restaurant.
  • You'll deal with customers and make sure everything runs as it should in the customer areas.
  • Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.
  • It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
  • You'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.

FAQs

What is the work schedule for the Customer Care Assistant position?

The position is part-time, and candidates must be able to work until 11:30 PM.

What are the main responsibilities of a Customer Care Assistant at McDonald's?

The main responsibilities include welcoming customers, maintaining cleanliness in the dining area and toilets, handing out balloons to children, organizing special events, and ensuring customer satisfaction.

What personal qualities are important for this role?

Essential qualities include a friendly and welcoming demeanor, effective communication skills, a genuine smile, and the ability to work well in a team.

What type of environment will I be working in?

You will be working in a fast-moving, high-energy environment that requires maintaining high energy levels while being efficient and productive.

Are there any specific skills required for the Customer Care Assistant position?

Yes, effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are a must for this role.

What benefits are included in the employment package?

The benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, and more.

Is experience necessary for this position?

Previous experience in customer service is not explicitly mentioned, but a friendly and courteous attitude is essential.

Will I receive training for this role?

Yes, as part of the onboarding process, training will be provided to help you succeed in the Customer Care Assistant position.

How do I apply for this job?

You can apply for this position through the McDonald's careers page or by visiting your local McDonald's restaurant.

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McDonald's

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.

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