FAQs
What is the primary responsibility of a Customer Care Rep at Transamerica?
The primary responsibility is to serve as the point of contact for customers, providing accurate and complete information regarding retirement, life, and annuity investment products while delivering outstanding customer service.
What qualifications are required for this position?
An Associate’s degree in a business field or equivalent experience, along with one year of call center or customer service experience or financial services industry experience, is required.
Is prior knowledge of financial products necessary for the role?
While not required, an understanding of retirement, life, and annuity investment products is preferred.
What type of environment does the Customer Care Rep work in?
The work environment is primarily remote or in a call center.
Are there opportunities for professional development?
Yes, Transamerica offers career training and development opportunities as part of its comprehensive benefits package.
What kind of benefits does Transamerica offer to employees?
Benefits include a pension plan, 401k match, medical, dental, and vision insurance, paid time off, paid holidays, adoption assistance, and various wellness programs.
What is the salary range for the Customer Care Rep position?
The salary for this position generally ranges between $36,000 and $40,000 annually.
Is there a bonus structure associated with this role?
Yes, this position is typically eligible for an annual bonus of 6% based on the Company Bonus Plan and individual performance, at the company's discretion.
How does Transamerica support work-life balance?
Transamerica supports work-life balance by offering paid time off, paid holidays, wellness programs, and various employee assistance initiatives.
What programs does Transamerica have in place for diversity and inclusion?
Transamerica has a range of diversity and inclusion programs, including employee-driven Employee Resource Groups (ERGs) and initiatives that foster a culture of inclusivity.