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Customer Care Specialist

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OpenText

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 2+ years in sales operations or support, Office 365 knowledge, familiarity with security solutions, strong communication skills, attention to detail, and a degree or equivalent certification.
  • You will support sales teams and customers, manage queues for timely issue resolution, multi-task effectively, and develop knowledge of OpenText products and services.

Requirements

  • 2+ years Sales operations or end-user support experience
  • Knowledge of Office 365
  • Familiarity with security and compliance solutions
  • Excellent verbal, written and interpersonal communications skills.
  • Detailed in documenting information and practice good follow-through techniques
  • College degree and/or technical certification, or equivalent

Responsibilities

  • Providing support to OpenText's internal sales teams and external customers.
  • Multi-tasking with exceptional energy, focus, and patience. You’ll find that this experience teaches the most fundamental tenet of business: How to treat customers well and keep them for the long term.
  • Manage telephone, instant messaging and ticket queues so that client issues are resolved in a timely fashion.
  • Develop a functional and technical understanding of OpenText products with a working knowledge of complementary products and services.

FAQs

What is the role of a Customer Care Specialist at OpenText?

The Customer Care Specialist is responsible for providing support to both internal sales teams and external customers, managing communications through telephone, instant messaging, and ticket queues to resolve client issues in a timely manner.

What qualifications do I need to apply for the Customer Care Specialist position?

You need at least 2+ years of sales operations or end-user support experience, knowledge of Office 365, familiarity with security and compliance solutions, excellent communication skills, and may require a college degree or technical certification.

What hours will I be expected to work?

You will be expected to work between 7 a.m. and 7 p.m., with flexibility required for various shifts as needed, including remote weekend and holiday on-call availability.

Is there a focus on diversity and inclusion at OpenText?

Yes, OpenText is committed to diversity and inclusion, promoting a respectful and empowering environment for employees of all backgrounds, cultures, and identities.

Do I need to have technical knowledge of OpenText products?

While prior technical knowledge may not be required, you will need to develop a functional and technical understanding of OpenText products and related services as part of your role.

What type of skills are important for the Customer Care Specialist position?

Important skills include exceptional communication and interpersonal skills, the ability to multi-task, attention to detail in documenting information, and good follow-through techniques.

Are there remote work opportunities for this position?

Yes, while the position may require in-office work, there are remote work opportunities, particularly during emergency situations or as part of the hybrid work model.

Will I need assistance during the application process if I have a disability?

Yes, if you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, you can contact OpenText at hr@opentext.com.

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OpenText

Technology
Industry
10,001+
Employees

Mission & Purpose

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.