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Customer/Enablement Manager (f/m/d) - Fully Remote (Europe)

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You should have 5+ years in customer success or enablement in tech, strong communication and project management skills, and a grasp of the startup ecosystem. Fluent in English; other languages are a plus.
  • You will onboard customers, enhance educational content, record videos, lead sessions, manage key accounts, support partners, and collaborate with teams on product updates and customer feedback.

Requirements

  • A minimum of 5 years of experience in customer success, sales or product enablement, or a related field within the tech industry, ideally in a startup environment.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Take ownership of the DeepOpinion Academy, including onboarding customers onto our products and ensuring they are well-versed with all necessary materials.
  • Dive deep into the next phases of customer engagement, continuously enhancing the onboarding process and educational content.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, ensuring high satisfaction and product fluency.
  • Manage 10-20 key accounts, acting as the primary point of contact and support for these partners and customers.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Do we support remote work?

Yes, this position is fully remote, allowing you to work from anywhere in Europe.

What is the main responsibility of the Customer/Partner Enablement Manager?

The main responsibility is to take ownership of the DeepOpinion Academy, manage onboarding of customers, enhance the educational content, and ensure high satisfaction among key accounts.

What is the ideal background for candidates applying for this position?

Candidates should have a minimum of 5 years of experience in customer success, sales, or product enablement within the tech industry, preferably in a startup environment.

How many key accounts will the Customer/Partner Enablement Manager manage?

The manager will oversee 10-20 key accounts.

What key skills are required for this role?

Strong communication skills, organizational skills, project management abilities, and a deep understanding of the startup ecosystem are essential.

Is proficiency in languages other than English required for this role?

While fluency in English is mandatory, additional European languages are considered a plus.

What kind of training opportunities are available for this position?

The company offers continuous training and development opportunities to ensure employees stay at the top of their field.

What kind of workplace culture can potential candidates expect?

Candidates can expect a dynamic, inclusive, and innovative workplace culture that values each team member’s contribution.

What compensation features are associated with this role?

The position includes a competitive salary with performance-based incentives, reflecting the critical role in the company's growth.

Will the Customer/Partner Enablement Manager be involved in product updates?

Yes, the manager will work closely with cross-functional teams to align on product updates, marketing strategies, and gather customer feedback for product enhancements.

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.