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Customer Experience Representative

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SNDL

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Calgary
  • Quick Apply

AI generated summary

  • You need 2+ years in customer service and retail/hospitality, cannabis experience preferred. Must have valid certifications, strong communication skills, and reliable transportation.
  • You will greet customers, educate them on products, facilitate a positive atmosphere, manage transactions, monitor inventory, maintain store cleanliness, and comply with all safety and company policies.

Requirements

  • Minimum, 2-years of customer service experience.
  • Minimum, 2-years of retail and/or hospitality experience.
  • Cannabis, liquor or healthcare experience is preferred.
  • High School Diploma or equivalent.
  • Valid Applicable Cerifications (SellSafe / Qualified Cannabis Worker Ceritificate (QCW)).
  • Must complete and pass a Criminal Record Check.
  • Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to.
  • Excellent customer service skills: you have a positive attitude, are charismatic, and are very comfortable engaging with customers.
  • Ability to think on your feet and creatively problem solve.
  • Open-minded and constantly identifying ways to improve.
  • Passionate about creating a positive, memorable, and tailored experience for every customer.
  • Excellent communication skills (written and verbal) and a professional demeanor.
  • Team player who is passionate about supporting the overall success of the business.
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
  • Responsible and reliable.
  • Must be Legal Age dependent on the province you are applying to.
  • Must have reliable transportation to commute to/from work.

Responsibilities

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods
  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly
  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote ValueBuds' and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
  • Comply with ValueBuds' policies, standard operating procedures, and practices

FAQs

What is the location of the Customer Experience Representative position?

The position is based out of our Shepard Regional location in Calgary, Alberta.

What qualifications are required for this role?

A minimum of 2 years of customer service experience, 2 years of retail and/or hospitality experience, a High School Diploma or equivalent, and valid certifications such as SellSafe or Qualified Cannabis Worker Certificate (QCW) are required.

Is previous cannabis experience necessary to apply?

While cannabis experience is preferred, it is not a strict requirement; candidates with liquor or healthcare experience may also be considered.

What are the main responsibilities of a Customer Experience Representative?

Responsibilities include greeting customers, educating them about cannabis products, maintaining store cleanliness, completing customer transactions, and monitoring inventory.

What personal characteristics are essential for success in this role?

Essential characteristics include excellent customer service skills, problem-solving abilities, open-mindedness, strong communication skills, and a team-oriented attitude.

Are there any specific legal requirements for this position?

Yes, candidates must be of legal age as determined by the province in which they are applying and must complete and pass a Criminal Record Check.

Does the company offer any diversity and inclusion initiatives?

Yes, we are committed to building a welcoming, inclusive, diverse, and safe workplace where all team members have equal opportunity to succeed.

What kind of training will I receive for this position?

Training will include product knowledge, customer interaction, and compliance with regulatory requirements, as well as ongoing education about industry trends and new products.

How does ValueBuds handle customer transactions?

Customer transactions are completed on a POS system, and all employees must adhere to cash and loss prevention procedures.

Will I be expected to work flexible hours?

Yes, the role may require flexible hours, including weekends and holidays, to meet the needs of the business.

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SNDL

Canada's largest regulated product platform.

Manufacturing & Electronics
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

SNDL Inc. is a prominent Canadian cannabis company that engages in the cultivation, production, and retail of cannabis products. The company operates a range of facilities dedicated to growing high-quality cannabis and managing its distribution through both physical and online channels. SNDL’s ultimate mission is to enhance the well-being and quality of life for consumers by providing premium cannabis products and exceptional customer experiences. The purpose of SNDL is to lead the industry with innovative practices, ensuring responsible and effective cannabis use, while contributing to the advancement and normalisation of the legal cannabis market in Canada.