FAQs
What is the location of the Customer Experience Representative position?
The position is based out of our Shepard Regional location in Calgary, Alberta.
What qualifications are required for this role?
A minimum of 2 years of customer service experience, 2 years of retail and/or hospitality experience, a High School Diploma or equivalent, and valid certifications such as SellSafe or Qualified Cannabis Worker Certificate (QCW) are required.
Is previous cannabis experience necessary to apply?
While cannabis experience is preferred, it is not a strict requirement; candidates with liquor or healthcare experience may also be considered.
What are the main responsibilities of a Customer Experience Representative?
Responsibilities include greeting customers, educating them about cannabis products, maintaining store cleanliness, completing customer transactions, and monitoring inventory.
What personal characteristics are essential for success in this role?
Essential characteristics include excellent customer service skills, problem-solving abilities, open-mindedness, strong communication skills, and a team-oriented attitude.
Are there any specific legal requirements for this position?
Yes, candidates must be of legal age as determined by the province in which they are applying and must complete and pass a Criminal Record Check.
Does the company offer any diversity and inclusion initiatives?
Yes, we are committed to building a welcoming, inclusive, diverse, and safe workplace where all team members have equal opportunity to succeed.
What kind of training will I receive for this position?
Training will include product knowledge, customer interaction, and compliance with regulatory requirements, as well as ongoing education about industry trends and new products.
How does ValueBuds handle customer transactions?
Customer transactions are completed on a POS system, and all employees must adhere to cash and loss prevention procedures.
Will I be expected to work flexible hours?
Yes, the role may require flexible hours, including weekends and holidays, to meet the needs of the business.