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Customer Marketing Manager, EMEA

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MongoDB

1mo ago

  • Job
    Full-time
    Mid Level
  • Marketing
    Business, Operations & Strategy
  • London

AI generated summary

  • You need 4+ years in project management or operations, strong analytical and communication skills, and proficiency in Salesforce and Jira. Experience in high-growth tech and cross-functional collaboration is essential.
  • You will manage customer marketing systems, track activities and reports, oversee the budget, coordinate content production, maintain data quality, and analyze performance for optimization.

Requirements

  • Customer obsessed
  • Proven track record working in an operations role
  • Data-driven but also wildly creative and able to craft solutions that provide greater transparency and reporting capabilities
  • 4 plus years of experience in an project management or operations role, preferably at a high-growth technology company
  • Experience collaborating and working cross-functionally with similar roles in sales, partner, engineering, marketing, product, developer relations or People orgs
  • A consistent record of planning, executing and measuring successfully against defined goals
  • Experience developing both internal and agency resources to accomplish the goals of the global customer program
  • Strong analytical skills (including mastery of tools like excel) and experience with reporting and data analysis
  • Able to manage multiple projects simultaneously while managing various stakeholders
  • Excellent communication skill
  • Technically capable, excellent communicator, and a desire to improve processes.
  • Proficient with tools like Salesforce, Jira, TechValidate, etc.
  • Fluent in another European language a plus

Responsibilities

  • Manage all technical aspects of key customer marketing systems (HighSpot, Customer Story Database, Jira, Wrike and new systems as we add them)
  • Track and generate reports on customer references, customer marketing activities, the stories we produce and the impact of our function
  • Manage the EMEA Customer Marketing budget
  • Maintain and improve scalable processes that ensure best practices in customer marketing
  • Manage creative and web design requests
  • Work closely with our agency contacts to produce and deliver written and video content and relevant marketing materials
  • Manage internal and external content reviews with cross functional stakeholders, customers and executives
  • Create and maintain metrics reports on customer marketing activities and measure their effectiveness and business impact
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
  • Monitor and maintain data quality in the customer marketing database and on HighSpot
  • Evaluate new technologies and add-on applications to improve and optimize customer marketing performance

FAQs

What is the primary responsibility of the Customer Marketing Manager, EMEA?

The primary responsibility is to create content and lead co-marketing engagements with EMEA-based customers while managing various technical and administrative aspects of customer marketing programs.

What qualifications are required for this position?

Candidates should have at least 4 years of experience in a project management or operations role, preferably at a high-growth technology company, along with a proven track record in operations.

Where is this position based?

This position is based in London and follows a hybrid working model.

What skills are emphasized for this role?

The role requires excellent relationship-building skills, strong analytical abilities, the capacity to manage multiple priorities, and the ability to communicate effectively.

Are there any specific tools that a candidate should be proficient in?

Yes, candidates should be proficient with tools like Salesforce, Jira, TechValidate, and have mastery of Excel for data analysis.

Is fluency in another European language required for this job?

While not required, fluency in another European language is considered a plus.

What kind of marketing activities will the Customer Marketing Manager be involved in?

The manager will track and generate reports on customer references, customer marketing activities, manage the EMEA customer marketing budget, and work on creative and web design requests.

Is experience in cross-functional collaboration important for this position?

Yes, experience collaborating with various roles in sales, partner relations, engineering, and marketing is important for this role.

How does MongoDB support its employees' personal growth and wellbeing?

MongoDB is committed to developing a supportive culture, offering initiatives like employee affinity groups, fertility assistance, and a generous parental leave policy.

Does MongoDB provide accommodations for individuals with disabilities?

Yes, MongoDB is committed to providing necessary accommodations for individuals with disabilities during the application and interview process.

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MongoDB

A developer data platform for developers to do their best work. #LoveYourDevelopers

Technology
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our developer data platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses.