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Customer Operations Agent - Tourist

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DP World

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Kingston upon Hull

AI generated summary

  • You must have excellent customer service skills, teamwork ability, work well under pressure, a clean driving license, health and safety knowledge, port experience, and be willing to work outdoors in all weather.
  • You will ensure safe check-in and disembarkation of tourists, collaborate with customs and immigration, provide excellent customer service, proactively resolve issues, and work in all weather conditions.

Requirements

  • have excellent customer service skills
  • ability to work as part of a team
  • be able to work under pressure
  • have a full clean driving licence
  • possess good health and safety knowledge
  • have experience of working in a Port environment
  • willing to work outside in all weather conditions

Responsibilities

  • Ensure that our Tourist passengers are safely and efficiently checked in and disembarked, leading to the on time or earlier departure of our vessels.
  • Work with Government agencies such as Customs and Immigration.
  • Ensure a high standard of customer service, ensuring the safety of all parties at all times, whether the customers are on foot or travelling by car.
  • Be pro-active in dealing with any issues that arise.
  • Be able to think on their feet.
  • Work outside in all weather conditions.

FAQs

What is the job title for this position?

The job title is Customer Operations Agent - Tourist.

Where is the location of this job?

The job is located in Hull.

What are the working hours for this position?

The role is part-time, averaging 21 hours per week, and operates on a two-week fixed shift pattern.

Is flexibility in working hours required?

Yes, flexibility is key as the role includes shifts that fall on public holidays.

What kind of experience is required for this position?

A proven record in a customer service environment and preferably experience of working in a Port environment are required.

What skills are considered essential for this role?

Essential skills include excellent customer service, teamwork, the ability to work under pressure, good communication, and health and safety knowledge.

Do I need a driving license for this job?

Yes, a full clean driving license is required.

Will I be working outdoors?

Yes, the role requires you to work outside in all weather conditions.

What is the main responsibility of the Customer Operations Agent?

The main responsibility includes ensuring that Tourist passengers are safely and efficiently checked in and disembarked, contributing to the timely departure of our vessels.

Are there opportunities for diversity and inclusion at P&O Ferries?

Yes, P&O Ferries is committed to increasing diversity across all employees and encourages applicants from all walks of life.

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.