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Customer Relations Team Leader

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IKEA

16d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You should be self-motivated, organized, and a strong communicator with decision-making skills. Experience in customer service and leadership is beneficial, along with problem-solving abilities.
  • You will empower co-workers, enhance customer satisfaction, collaborate across departments, uphold IKEA culture, and balance financial results with customer needs.

Requirements

  • What You'll Need to Have
  • We are looking for someone who:
  • Is self-reliant and motivated with a proven ability to work as part of a larger team.
  • Has the ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available.
  • Has the ability to plan staffing needs according to the customer flow.
  • Has strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.
  • Is a confident decision-maker with common sense and attention to detail.
  • Has experience of actively meeting customer needs through understanding customers in a service industry.
  • Good at solving problems and working under pressure.
  • Leadership experience is beneficial.

Responsibilities

  • Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
  • Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimize our customers' experience.
  • Optimize the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
  • Work to actively secure the IKEA culture by maintaining specific focus on togetherness and accepting and delegating responsibility.
  • Understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of the customer.

FAQs

What are the working hours for the Customer Relations Team Leader position?

The position requires 39 hours of work over 5 days out of 7, including 2 out of 4 weekends and late evenings.

What is the salary for this role?

The salary for the Customer Relations Team Leader position starts at £25,753 per annum, with the final offer based on skills and experience.

When is the expected starting date for this position?

The expected starting date is September 2024.

Is there flexibility in the work schedule?

Yes, flexibility regarding availability can be discussed during the interviews.

What kind of contract will be offered for this position?

Permanent contracts will be offered for the Customer Relations Team Leader position.

What skills are required for the role?

The ideal candidate should have strong communication skills, the ability to prioritize tasks, excellent problem-solving skills, and leadership experience is beneficial.

Will there be opportunities for career development?

Yes, working with us allows co-workers to bring unique ideas and talents, and we offer various benefits that suit everyday needs, which contributes to career development.

How does the company approach diversity and inclusion?

The company values diversity of thought, background, and culture and welcomes candidates from all walks of life, ensuring everyone feels valued for their uniqueness and recognized for their talents.

What is the recruitment process for this role?

The recruitment process involves submitting an updated CV, and if successful, candidates will be invited for an interview with one of the hiring managers.

Who can I contact for support during the application process?

For any advice or support, you can email emma.jones4@ingka.ikea.com, and they will be happy to help.

IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.