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Customer Service Adviser

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Bupa

Aug 28

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You must have medical training, UAE health insurance experience, knowledge of regulations, excellent customer service skills, strong communication, and be available for 8-hour shifts, including weekends.
  • You will assist customers with policy inquiries, update memberships, handle billing and complaints, coordinate medical treatments, and ensure accurate system records.

Requirements

  • Previous training in a medical environment
  • Previous experience within Health Insurance experience within the UAE is essential.
  • Understanding of UAE Health Insurance regulations
  • Able to demonstrate a focus on excellent customer service within an insurance setting
  • Experience in working with procedures
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
  • Must have excellent verbal and written English
  • Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.

Responsibilities

  • Support customers with their enquiries about their policies
  • Member correspondence either by phone or by writing following appropriate investigation, in line with policy
  • Make changes to memberships according to policies
  • Reissuing and tracking members' documents
  • Making manual collections from customers' credit cards
  • Deal with billing inquiries
  • Raising manual credit notes and invoices when needed
  • Issue payment receipts for members and group payments
  • Deal with providers (i.e Brokers) that may have any queries
  • Take responsibility for ensuring that the system records are accurate and up to date
  • Ensuring members' contact details are up to date
  • Provide support to other internal Departments to overcome cultural and language barriers
  • Coordinate with Service Partners to set medical treatments up
  • Handle members complaints and investigate

FAQs

What is the job title for this position?

The job title is Customer Service Adviser.

Where is the location of the job?

The job is located in Dubai, UAE.

Is this a full-time position?

Yes, this is a permanent full-time position.

What kind of company is Bupa Global?

Bupa Global is the international health insurance division of Bupa, providing premium international coverage and healthcare access worldwide.

What are the working hours for this role?

The working hours are 8-hour shifts (40 hours a week) between 08:00 - 20:00, including occasional weekends and public holidays.

What are the primary responsibilities of a Customer Service Adviser?

Responsibilities include supporting customers with inquiries about their policies, handling correspondence, making changes to memberships, managing billing inquiries, and addressing member complaints.

What qualifications are required for this position?

Candidates should have previous experience in health insurance within the UAE, an understanding of UAE health insurance regulations, and a focus on excellent customer service.

Is experience in a medical environment necessary?

Yes, previous training in a medical environment is required.

What language skills are necessary for this role?

Excellent verbal and written English skills are required.

Will the role involve dealing with complaints?

Yes, handling members' complaints and conducting investigations will be part of the responsibilities.

Is previous experience in the UAE health insurance sector essential?

Yes, previous experience within health insurance in the UAE is essential for this role.

Are there opportunities to coordinate with service partners?

Yes, coordination with service partners to set up medical treatments is part of the role.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

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