FAQs
What is the location of the Customer Service Advisor - CEO Support role?
The role is located at the Sheffield Contact Centre.
What are the working hours for this position?
This is a full-time permanent position, but specific working hours are not detailed in the job description.
What types of complaints will I be handling in this role?
You will be handling high-level complaints that come from the Chief Executive Office and other areas of the business.
Is previous customer service experience required for this role?
While the job description does not explicitly state previous experience is required, strong customer service skills and complaint resolution abilities are essential.
What skills are necessary for a successful Customer Service Advisor in this position?
You will need excellent written skills, outstanding verbal and negotiation skills, a focus on customer delight, and complaint resolution skills.
What benefits does Currys offer to employees?
Currys offers a range of lifestyle benefits, including discounts at Currys stores, life assurance, a Sharesave scheme, wellbeing initiatives, and access to a 24/7 GP via the Aviva Digital GP app.
Is training provided for new employees?
Yes, ongoing training and skills development are part of the support provided to help you develop your career.
How is Currys committed to inclusion and diversity?
Currys is committed to making inclusion and diversity a part of everything they do, including providing fair opportunities during the application process.
What should I do if I need assistance with my application?
If you require any additional assistance with your application, you can email careers@currys.co.uk for support.
What is the overall mission of Currys as a company?
Currys aims to help everyone enjoy amazing technology while making a positive impact on people and the planet through recycling and repairing tech.