FAQs
What are the working hours for the Customer Service Consultant role?
The full-time role is 35 hours per week, with hours between Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30 (not all branches are open on Saturdays).
Is previous experience in customer service necessary for this role?
Previous customer service experience is helpful but not essential; we are looking for individuals who can engage in conversations and have a genuine passion for going above and beyond for customers.
What kind of training will I receive?
You will receive full in-branch training to familiarize yourself with the specifics of your job role, systems, and HSBC’s products and services. The training course lasts 9 days, split over 3 weeks.
Can I take holidays during the training period?
No, you will be unable to take holidays during the training period as it is important that you attend the entire course.
What is the starting salary for this position?
The starting salary for the Customer Service Consultant role is £25,061 based on a 35-hour workweek, plus an annual discretionary performance bonus.
What employee benefits are offered?
Benefits include over six weeks of holiday (including bank/public holidays), access to employee discounts, a market-leading employer pension contribution, BUPA healthcare, life assurance, and access to a flexible benefits platform.
How does HSBC support diversity and inclusion?
HSBC is dedicated to creating diverse and inclusive workplaces and ensures that recruitment processes are accessible to everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
Is there any support for individuals with disabilities during the recruitment process?
Yes, HSBC is a Disability Confident Leader and will offer an interview to candidates with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
Who can I contact if I need adjustments during the application process?
You can contact the Recruitment Helpdesk at hsbc.recruitment@hsbc.com or call +44 207 832 8500 for any adjustments needed during the application process.