FAQs
What are the primary responsibilities of a Customer Service Consultant at HSBC?
The primary responsibilities include providing outstanding customer service, educating customers on digital platforms, raising fraud awareness, identifying vulnerable customers, and supporting those with more complex banking needs.
Is previous customer service experience required for this role?
Previous customer service experience is helpful but not essential; what matters most is a genuine passion for delivering outstanding customer experiences.
What are the working hours for this position?
The working hours are 35 hours per week, between Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 13:30. Not all branches are open on Saturdays.
Will I receive training for this position?
Yes, you will receive full in-branch training, which includes a 9-day Customer Service Consultant training course split over 3 weeks.
How is the salary structured for this role?
The starting salary is £25,061 based on 35 hours per week, plus an annual discretionary performance bonus.
What employee benefits are offered?
Benefits include over six weeks of holiday, employee discounts, a market-leading pension contribution, BUPA Healthcare, life assurance, and access to a flexible benefits platform.
Is there a focus on diversity and inclusion at HSBC?
Yes, HSBC is dedicated to creating diverse and inclusive workplaces, ensuring careers are accessible and inclusive for everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What should I do if I need accommodations during the recruitment process?
If you require accommodations or changes during the recruitment process, please contact the Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or call +44 207 832 8500.