FAQs
What is the primary responsibility of a Customer Service Operator at UPS?
The primary responsibility is to provide customer service by inputting and investigating cases, fielding calls, and monitoring the process of solving customer concerns.
Is this position permanent or temporary?
This position is permanent.
What skills are required for this Customer Service Operator role?
Candidates should possess a unique combination of skills and passion for customer service, attention to detail, and the ability to investigate and document cases thoroughly.
Does UPS provide training for this role?
Yes, UPS offers training to help employees develop their skills and become better at their job.
What kind of work culture can I expect at UPS?
You can expect a rewarding culture where innovation is encouraged, and talented teams work together to help you grow.
How does UPS handle workplace discrimination and harassment?
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Are there opportunities for advancement in this position?
Yes, there are roles available to cultivate your skills and provide opportunities for advancement within the company.
What does the case investigation process involve?
The case investigation process involves documenting incoming information regarding the customer's concern and investigating all evidence until the case is resolved.