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Customer Service Operator

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UPS

17d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Milan

AI generated summary

  • You should possess strong communication skills, problem-solving abilities, and a customer-focused attitude. Experience in customer service is a plus. Flexibility and teamwork are essential.
  • You will handle customer inquiries, document concerns, investigate cases, field calls, and monitor issue resolution until completion.

Requirements

  • The job requirements are not provided in the posting.

Responsibilities

  • This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

FAQs

What is the primary responsibility of a Customer Service Operator at UPS?

The primary responsibility is to provide customer service by inputting and investigating cases, fielding calls, and monitoring the process of solving customer concerns.

Is this position permanent or temporary?

This position is permanent.

What skills are required for this Customer Service Operator role?

Candidates should possess a unique combination of skills and passion for customer service, attention to detail, and the ability to investigate and document cases thoroughly.

Does UPS provide training for this role?

Yes, UPS offers training to help employees develop their skills and become better at their job.

What kind of work culture can I expect at UPS?

You can expect a rewarding culture where innovation is encouraged, and talented teams work together to help you grow.

How does UPS handle workplace discrimination and harassment?

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Are there opportunities for advancement in this position?

Yes, there are roles available to cultivate your skills and provide opportunities for advancement within the company.

What does the case investigation process involve?

The case investigation process involves documenting incoming information regarding the customer's concern and investigating all evidence until the case is resolved.

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.