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CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Government & Politics
  • Phoenix

Requirements

  • To be considered for this position, you must attach a cover letter to your application and include the following information:
  • What skills, talents, or strengths will you bring to this position? How do these skills apply to the job duties?
  • Describe your techniques for being successful doing something you have never done before.
  • Rate your overall computer abilities and describe your learning approach to new programs.
  • Anything else you would like to share with us about your experience or background.
  • Applicants that do not attach a cover letter will not be considered.
  • Excellent computer skills (The ROC is 100% digital. All work is performed on the computer.)
  • Good work ethic
  • Strong decision making abilities
  • Friendly disposition
  • Dependable
  • Organized
  • Good spelling and grammar skills
  • Willing to help out team-members or do new tasks not previously assigned
  • Comfortable being in a cubicle processing paperwork
  • Comfortable being assigned front-desk and phone duty on a rotating schedule
  • Self-monitors work to avoid mistakes. Uses mistakes as an opportunity to learn
  • Ability to implement process/procedure changes into their work product
  • Enjoys a sense of satisfaction in helping candidates become Arizona Licensed Contractors
  • The selected candidate will receive a criminal history check.

Responsibilities

  • Provide excellent customer service to customers in person, over the phone, and in writing.
  • Review licensing documents for accuracy/completeness and process accordingly.
  • Update and maintain licensing records.
  • Conduct research and exercise independent judgment to meet customer needs.
  • Promote a positive image of the agency to license applicants, licensees, and the public.

FAQs

What is the job title for this position?

The job title is Customer Service Representative in the Licensing Department at the Registrar of Contractors.

What is the salary for this position?

The salary for this position is $21.16 per hour.

Where is the job located?

The job is located at 1700 W. Washington Street, STE 105, Phoenix, AZ 85007.

What are the working conditions during training?

The position will work in-office until fully trained, which is estimated to take 6-12 months.

Is telework available after training?

Yes, once fully trained, telework may be available 3-4 days a week.

What are the primary responsibilities of this position?

The primary responsibilities include providing excellent customer service, reviewing and processing licensing documents, updating licensing records, conducting research, and promoting a positive image of the agency.

What skills are necessary for this role?

Necessary skills include excellent computer skills, strong decision-making abilities, good work ethic, organization, and the ability to provide friendly and dependable service.

What knowledge outputs are expected from this position?

The representative is expected to evaluate and make determinations on construction license applications using applicable laws and statutes.

What happens if I do not attach a cover letter with my application?

Applicants who do not attach a cover letter will not be considered for the position.

What benefits does the State of Arizona offer?

The benefits include sick leave, vacation leave, health, dental, and vision insurance, retirement plans, life insurance, disability insurance, and tuition reimbursement.

Are there any pre-employment requirements?

Yes, the selected candidate will receive a criminal history check.

What is the role of the Licensing Department within the Registrar of Contractors?

The Licensing Department oversees the processing of new license applications, change requests, cancellations, reinstatements, suspensions, and all other actions regarding construction licenses in Arizona.

How does the agency promote a positive image to the public?

The agency promotes a positive image through excellent customer service and support provided to license applicants, licensees, and the general public.

What type of work environment can I expect?

You can expect a fast-paced, digital work environment where most tasks are performed on the computer and may include front-desk and phone duties on a rotating schedule.

Government
Industry
10,001+
Employees
1912
Founded Year

Mission & Purpose

Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.