FAQs
What is the primary responsibility of the Customer Service Warranty Representative?
The primary responsibility of the Customer Service Warranty Representative is to schedule subcontractors, evaluate their work, and complete construction warranty claims within 7 days for both active and closed out communities.
What is the expected turnaround time for warranty claims?
All warranty claims are expected to be completed within 7 days.
What education is required for this position?
A high school degree or equivalent is required, with an Associate's or Bachelor's degree preferred.
How much customer service experience is required?
A minimum of one (1) year of customer service experience in homebuilding or a related real estate industry is required.
Is construction experience preferred?
Yes, 1 - 2 years of construction experience with a production homebuilder is preferred.
What are some essential skills needed for this role?
Strong customer service experience, leadership capabilities, excellent communication skills, and proficiency in Microsoft applications are essential for this role.
What type of work environment can I expect?
You can expect to work in various environments, including outdoors and at construction sites, and you may frequently walk up and down stairs.
Is there flexibility in working hours?
Yes, you will need to work a full-time schedule with flexibility for overtime when necessary and may also be required to participate in the "On-Call" program for emergency calls during off-hours.
What should I expect during homeowner orientations?
During homeowner orientations, you will deliver a consistent and effective experience to ensure buyers have a positive transition to their new home and explain KB Home's Limited Warranty.
Does KB Home offer any additional benefits?
Yes, KB Home provides above-average compensation packages, full benefits, an outstanding 401K matching program, bonus plans, and promotional opportunities.