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Customer Solution Design Specialist - London

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FDM Group

29d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • London

AI generated summary

  • You need 5+ years in Solution Design, experience with enterprise architecture, network design, change/incident management, and proficiency in WLAN, DC Tech, SD-WAN, and various call applications. SC Clearance needed.
  • You will capture technical requirements, manage solution designs, maintain customer relationships, drive design improvements, oversee implementation, and resolve complex service issues.

Requirements

  • A minimum of 5 years’ experience in Solution Design
  • Ability to develop solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements
  • Demonstrable experience in verifying that solutions will meet business and operational requirements and that the solution fits into a larger architectural strategy and underlying infrastructure
  • Design and implementation of paths across one or more networks as well as network switching to facilitate the transfer of data
  • Proven ability in change management and incident management
  • Must be eligible for SC Clearance
  • WLAN
  • DC Technology
  • SD-WAN
  • Meraki
  • Webex Calling
  • OCM
  • Zoom
  • Webex CC
  • Avaya CC
  • CC Applications

Responsibilities

  • Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies
  • Manage and recommend the technical direction and helps determine the optimum solution design for customers
  • Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap
  • Drive the improvement of design and delivery capabilities for end-to-end technical solutions
  • Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables
  • Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions
  • Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity
  • Undertake customer migration planning and implementation
  • Coordinate impact assessments and design documentation updates
  • Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation
  • Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies
  • Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design

FAQs

What is the duration of the contract for the Customer Solution Design Specialist role?

The contract is initially for 6 months with the potential to extend.

Is this role fully remote?

No, it is a hybrid role that requires working in the office as well as remotely.

Where is the location for this position?

The position can be based in Bristol, London, Swindon, or Chippenham.

What are the primary responsibilities of the Customer Solution Design Specialist?

Responsibilities include capturing customer technical requirements, managing technical direction, facilitating customer relationships, and resolving solution issues, among others.

What experience is required for this role?

A minimum of 5 years’ experience in Solution Design is required.

Is SC Clearance mandatory for this position?

Yes, candidates must be eligible for SC Clearance.

What technical skills are desired for this role?

Desired technical skills include WLAN, DC Technology, SD-WAN, Meraki, Webex Calling, OCM, Zoom, Webex CC, Avaya CC, and CC Applications.

What opportunities for professional development does FDM offer?

FDM offers career coaching, access to upskilling, and opportunities to obtain certifications from companies like Microsoft, Salesforce, and Cisco.

How does FDM approach diversity and inclusion?

FDM Group is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.

Will I have to manage customer relationships at a senior level in this role?

Yes, managing and developing strong customer relationships at the senior level is a key responsibility of this role.

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FDM Group

The market leader in the Recruit, Train & Deploy industry, starting IT and business careers across the globe.

Consulting
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

FDM Group is the global leader in the Recruit, Train and Deploy sector, launching thousands of careers every year across the globe. We are renowned for our dynamic Careers Programme, which provides graduates, returners to work and ex-forces personnel with award-winning business and technical training, before being deployed as consultants with our industry-leading clients. We remain dedicated to our purpose of creating and inspiring exciting careers that shape our digital future. Since our founding in 1991, we have grown exponentially, with over 5,500+ employees and 95+ nationalities working together as a team across EMEA, Asia Pacific and North America. We have firmly established ourselves as a truly inclusive employer that champions diversity in the workplace.