FAQs
Do we support remote work?
Yes, this position is fully remote, with a preference for candidates located in the UK or Ireland.
What is the salary range for this position?
The salary range is £80,000 - £110,000 plus equity of 0.04%.
What is the experience requirement for this role?
Candidates should have 4+ years of experience in B2B SaaS, specifically in Customer Success, Strategy, or Commercial roles.
Is experience in a startup environment beneficial for this role?
Yes, experience working in high-growth or startup environments is considered a significant plus for this position.
What are the main responsibilities of the Customer Success Manager?
Key responsibilities include managing external partner accounts, making commercial decisions on activations and upsells, segmenting and tiering accounts, developing scalable processes, acting as a trusted advisor, and collaborating across teams.
What kind of clients will I be working with in this role?
You will be working with a portfolio of high-impact healthcare and life sciences partners.
What skills are essential for this role?
Strong analytical and problem-solving skills, excellent communication and stakeholder management skills, and a structured approach to managing competing priorities are essential.
Why should I apply for this position?
This position offers the chance to work in a mission-led team on life-saving technology, with a competitive salary, equity, and the opportunity to collaborate with talented professionals in tech and healthcare.
What is the company culture like?
The company has a strong culture focused on rapid growth, collaboration, and a commitment to making a positive impact in the healthcare space.
How do I apply for the Customer Success Manager position?
If you are interested in making a difference in the healthcare space while advancing your career in SaaS, you can apply now, and a member of the Key Health Team will be in touch.