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Customer Support Specialist

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Wayfair

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Galway

AI generated summary

  • You need fluent English (German is a plus), supply chain knowledge, strong problem-solving skills, project management experience, attention to detail, and a passion for continuous learning.
  • You will support suppliers by addressing daily challenges, fostering relationships, collaborating with teams, enhancing processes, and testing innovative solutions to improve the supplier experience.

Requirements

  • English language fluency, both verbal and written communication skills, German is a plus!
  • Demonstrate working knowledge of operating within a supply chain/ logistics environment.
  • Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution
  • Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
  • Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
  • A passion for continuous learning and a positive attitude toward professional growth.

Responsibilities

  • Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools.
  • Collaborate seamlessly with our global team and across various functions to promote effective teamwork.
  • Build and foster strong relationships with both suppliers and internal stakeholders.
  • Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience.
  • Support testing new and innovative processes, recognizing trends and opportunities for improvement.

FAQs

What is the job title for this position?

The job title is Customer Support Specialist.

Where is the office located for this position?

The office is located in Galway.

What are the working hours for this position?

The working hours are 40 hours per week, Monday to Friday.

What benefits does Wayfair offer to its employees?

Wayfair offers benefits including Vhi Health & Dental Insurance, a Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up Care), ClassPass access, €28 Sport/Gym Membership Contribution, Commuter Benefits, and holidays including tenure entitlement plus Bank Holidays.

What will be my primary responsibilities in this role?

Your primary responsibilities will include serving as the main point of contact for suppliers, providing training and guidance on Wayfair tools, collaborating with internal teams, building relationships with suppliers, and evaluating processes for improvement.

What skills are required for this position?

Required skills include fluency in English (German is a plus), knowledge of supply chain/logistics, strong problem-solving abilities, project management experience, attention to detail, and a passion for continuous learning.

Is there an opportunity for professional growth in this role?

Yes, Wayfair promotes continuous learning and professional growth, making it an excellent opportunity for career development.

What types of industries should I have experience in to be considered for this position?

Candidates with experience in corporate retail, management consulting, tech, sales, support, general account management, or as a Vendor Operations Specialist or Customer Support Associate will be considered.

Can I apply if I am not fluent in German?

Yes, fluency in German is a plus, but not a requirement; fluency in English is essential.

How can I express my interest in this job?

You can express your interest by pressing apply and chatting with your Wayfair Recruiter, Iwona.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.