CX Team Member - Dublin

Foot Locker

2mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Dublin

AI generated summary

You need 0-3 years of retail experience, confidence engaging customers, motivation to achieve results, initiative to complete tasks independently, and flexible availability for nights, weekends, and holidays.
You will be responsible for delivering exceptional customer service, driving sales, and staying up-to-date on product knowledge and trends to meet customer needs. Maintaining personal goals and creating a positive work environment are key aspects of the role.

Requirements

0-3 year of retail experience
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
Initiates completion of tasks or activities without necessary supervision
Flexible availability – including nights, weekends, and holidays

Responsibilities

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivering sales, outstanding customer experience, and operational expectations
Maintaining personal and productivity goals
Connects with every customer by asking open-ended questions to assess needs
Ability to learn and share expertise of products and trends to fit customer’s needs
Maintains an awareness of all product knowledge, and current or upcoming product / trends
Contributes to a positive and inclusive work environment

FAQs

What are the key responsibilities of a CX Team Member in this role?

The key responsibilities include talking about athletic sneakers and apparel with Customers, starting friendly conversations, adapting to different types of Customers, resolving issues with a smile, working as part of a team, and providing a great in-store experience.

How will success be measured in this role?

Success in this role will be measured through personal and productivity goals, as well as the ability to provide a great in-store experience to every Customer.

Foot Locker

The Heart of Sneakers

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.