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Design Researcher - Segments and Propositions (12-Month FTC)

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  • Job
    Full-time
    Senior Level
  • Research & Development
    Design
  • London

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Requirements

  • Experience working closely with design and product teams to identify and prioritise the right research questions
  • Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
  • Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
  • Synthesize insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
  • Able to communicate and influence wider business stakeholders with clarity and conciseness
  • Experience combining qualitative and quantitative methods
  • Ethnographic experience (such as contextual enquiry or diary studies)
  • Experience triangulating research and data from different sources to tell compelling customer stories
  • Experience with accessibility research and/or vulnerable customers
  • Willingness to share your expertise and learn from others

Responsibilities

  • Develop and lead the research strategy for a key area of our business.
  • Manage the research plan and roadmap for your service or product area.
  • Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
  • Work on varied research across the product development lifecycle, from generative to evaluative research.
  • Create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
  • Use deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
  • Synthesize insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
  • Communicate and influence wider business stakeholders with clarity and conciseness.
  • Combine qualitative and quantitative methods.
  • Conduct ethnographic research (such as contextual enquiry or diary studies).
  • Triangulate research and data from different sources to tell compelling customer stories.
  • Engage in accessibility research and/or research with vulnerable customers.
  • Share your expertise and learn from others.

FAQs

What is the job title for this position?

The job title is Design Researcher - Segments and Propositions.

Is this a permanent position?

No, this is a 12-month fixed-term contract (FTC).

What is the salary range for this role?

The salary range is £70,929 - £78,810.

What does the working pattern look like for this position?

The working pattern is hybrid, which involves spending at least two days per week, or 40% of the time, in the London office.

What experience is required for this role?

Experience in mixed methods research, working closely with design and product teams, deep qualitative research techniques, combining qualitative and quantitative methods, and ethnographic studies is required.

What kind of research methods should the candidate be familiar with?

The candidate should be familiar with usability testing, concept testing, depth interviews, and triangulating research from different sources.

Is there a focus on diversity and inclusion in the workplace?

Yes, Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society and celebrates diversity in all its forms.

What benefits are offered to employees?

Employees receive a generous pension contribution, share schemes, lifestyle-adapting benefits, 30 days of holiday, and a range of wellbeing initiatives.

How does the company support career development?

The company offers many opportunities for learning, growth, and development as part of their aim to help colleagues make a positive impact.

Are there any accommodations for candidates with disabilities?

Yes, the company is disability confident and can provide reasonable adjustments to the recruitment process if requested.

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

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