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Digital Senior Account Manager



12d ago

  • Job
    Senior Level
  • Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need digital and social background, strong B2B/B2C experience, top-notch communication skills, knowledge of digital landscape, content marketing principles, collaboration, curiosity for trends, and ability to work in a global team.
  • You will manage social and content activities, develop client relationships, create digital proposals, collaborate with analytics and creative teams, deliver projects, analyze data, and support new business pitches.


  • A background in digital and social within an agency, or as an in-house digital and social specialist.
  • Experience across B2B and B2C
  • Strong communications skills, both written and verbal. Ability to write quality documents, with attention to detail, and good proactive communication, both internally and externally.
  • Strong knowledge of the digital landscape including platforms and technology.
  • A solid understanding of the principles of content marketing and the ability to convey them both internally and to clients.
  • Impeccable command of the English language – Arabic would be a plus
  • Experience working in collaboration with both earned and paid.
  • A curiosity to keep up with the digital trends, emerging platforms and changing audience behaviours.
  • Ability to work in a matrixed organization and collaborate with geographically distributed teams


  • Manage social and content activity and digital programs across key clients.
  • Manage and develop client relationships, through day-today account management.
  • Write digital proposals and plans for social and content activities– both standalone campaigns and integrated creative campaigns; develop channel recommendations and content frameworks.
  • Work with analytics and insights specialists to inform strategic recommendations; collaborate with creative and content teams, counselling on channels, format, and execution; align with the paid media team on channel and amplification.
  • Research and reports using digital data, with insights and recommendations
  • Deliver digital and integrated projects, managing timelines and client expectations.
  • Ensure quality and operational performance of the digital output, working closely with teams to deliver the work that is client ready and on time.
  • Supporting on research and input on new business pitches


What are the key responsibilities of a Digital Senior Account Manager in this role?

The key responsibilities include managing social and content activity, developing client relationships, writing digital proposals and plans, collaborating with analytics and insights specialists, delivering digital and integrated projects, supporting on research for new business pitches, and ensuring quality and operational performance of the digital output.

What qualifications and experience are required for the role of Digital Senior Account Manager?

The ideal candidate should have a background in digital and social within an agency or as an in-house digital specialist, experience across B2B and B2C, strong communication skills, knowledge of the digital landscape, understanding of content marketing principles, command of the English language (Arabic would be a plus), experience working with earned and paid media, curiosity for digital trends and emerging platforms, and ability to work in a matrixed organization.

How does the Digital Senior Account Manager work with other teams within the organization?

The Digital Senior Account Manager collaborates with analytics and insights specialists, creative and content teams, planning and data teams, and paid media teams to inform strategic recommendations, develop channel recommendations and content frameworks, and ensure successful delivery of digital projects.

What opportunities for growth are available within the role of Digital Senior Account Manager?

There are opportunities for growth within the role for the right candidate, including managing more clients, taking on larger and more complex projects, and potentially moving into a more senior position within the digital team.

Marketing & Advertising
Founded Year

Mission & Purpose

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders. We develop powerful ideas and tell magnetic stories that move at the speed of news, make an immediate impact, transform culture and spark movements. Since our founding in 1952 by Dan Edelman, we have remained an independent, family-run company. We use our profits to strengthen our business, provide our employees with opportunities to grow, advance our industry, and serve as a responsible citizen of the world. Every day, we strive to live and work by a long-held set of core values: the pursuit of excellence, the freedom to be curious, the courage to do the right thing, and a commitment to improving society. Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

Culture & Values

  • The Relentless Pursuit of Excellence

    Bringing the best of ourselves and partners to our clients.

  • The Freedom to be Constantly Curious

    Tenacious, flexible and thorough approach that drives creativity and growth for clients and ourselves.

  • The Courage to do the Right Thing

    Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.

  • The Commitment to Positively Impact Society

    Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality.