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Digital Solution Area Specialists IC4

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Microsoft

18d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must drive and close support opportunities, build relationships with sales teams, close large deals effectively, and meet revenue targets while ensuring deal management excellence.
  • You will identify and close support opportunities, collaborate with sales teams, orchestrate large deals, and ensure revenue targets and deal management excellence are met.

Requirements

  • Determining strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas.
  • Building and maintaining close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.
  • Closing large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
  • Meeting or exceeding revenue targets and maintaining deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

Responsibilities

  • Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas.
  • Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.
  • Close large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
  • Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

FAQs

What is the primary focus of the Digital Solution Area Specialists role?

The primary focus of the role is to identify, drive, and close Microsoft Support opportunities, working collaboratively with centralized Support Sales Specialists to enable customer outcomes and drive Microsoft cloud consumption.

What customer segments does the SMC and Digital Sales organization target?

The SMC and Digital Sales organization targets small, medium, and corporate customers, making it one of the fastest-growing segments for Microsoft.

What are the key responsibilities of the Support Digital Specialist?

Key responsibilities include determining strategies for identifying and closing new Support opportunities, building relationships with the Digital Sales Units and SMC teams, closing large deals with centralized team support, and meeting revenue targets while maintaining deal management excellence.

Is there a focus on collaboration within the team?

Yes, collaboration is a core priority, and the role involves cross-collaboration with various teams, including centralized Support Sales Specialists, Digital Sales Units, and SMC teams.

What values does Microsoft promote within its workplace culture?

Microsoft promotes values of respect, integrity, accountability, diversity and inclusivity, well-being, sustainability, and continuous learning.

What qualifications are necessary for this role?

Specific qualifications are not detailed in the job description, but candidates are expected to have skills and experiences relevant to identifying and closing digital support opportunities.

How does Microsoft approach diversity and inclusion in hiring?

Microsoft is an equal opportunity employer and considers all qualified applicants for employment without regard to various protected characteristics, ensuring a diverse and inclusive workplace.

Are there opportunities for career growth in this position?

Yes, this role is part of a growing organization within Microsoft, providing opportunities for professional development and advancement in a rapidly evolving digital sales environment.

What is Microsoft’s mission statement?

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

What types of accommodations does Microsoft offer during the application process?

Microsoft offers reasonable accommodations for applicants with disabilities during the application process. Candidates can read more about requesting these accommodations if needed.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.