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Door Attendant

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You need luxury hotel experience, excellent manners, a valid driving license, attention to detail, EU citizenship or a work permit, and fluent English; Dutch is a plus.
  • You will greet guests, manage traffic flow, assist with luggage, provide local info, safeguard vehicles, and communicate guest preferences for a seamless service experience.

Requirements

  • Previous experience in the luxury hotel industry is preferred.
  • Passionate and proactive attitude with a strong sense of quality and responsibility.
  • Warm, engaging, and guest-centric demeanor.
  • High level of professionalism with excellent manners and a well-groomed appearance.
  • Ability to manage tasks efficiently with attention to detail, even during busy periods.
  • Must have a valid driving license (Type B) for vehicle handling and parking responsibilities.
  • Excellent spoken and written English is required.
  • Knowledge of Dutch is an advantage.
  • Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.

Responsibilities

  • Initiate contact with guests and visitors, warmly greeting them as they enter and leave the hotel.
  • Create meaningful conversations to identify personal preferences, enhancing the guest experience by anticipating and exceeding expectations.
  • Be knowledgeable about in-house, arriving, and departing guests to personalize interactions.
  • Provide accurate information about local attractions, directions, transportation options, and estimated travel times.
  • Open and close the hotel entrance door while assisting guests with their luggage.
  • Manage the flow of street traffic outside the property and ensure the entrance area is always clean and inviting.
  • Ensure the Front Door is always attended, accommodating all guest requests promptly and courteously.
  • Safeguard guest vehicle parking and manage vehicle keys responsibly.
  • Communicate important guest details and preferences to management and colleagues to ensure seamless service.
  • Work closely with all departments to support guest needs and provide an exceptional experience.
  • Assist and support Guest Service Agents as needed to enhance operational efficiency.

FAQs

What is the location of the Door Attendant position?

The Door Attendant position is located at Rosewood Amsterdam, which is situated along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District.

What type of contract is offered for the Door Attendant position?

The Door Attendant position is offered as a Fixed Term Contract.

What are the primary responsibilities of the Door Attendant?

The primary responsibilities of the Door Attendant include greeting guests, managing the entrance area, assisting with luggage, providing local information, and ensuring a welcoming and clean environment.

What experience is preferred for applicants applying for the Door Attendant role?

Previous experience in the luxury hotel industry is preferred for the Door Attendant role.

Is fluency in any languages required for this position?

Excellent spoken and written English is required for the position, and knowledge of Dutch is considered an advantage.

Are there any specific legal requirements to apply for the Door Attendant position?

Yes, applicants must have EU citizenship or a valid work permit for the Netherlands. The hotel is unable to sponsor a visa for this position.

What personal qualities are sought after in a candidate for the Door Attendant role?

Candidates should possess a passionate and proactive attitude, a warm and engaging demeanor, a high level of professionalism, and the ability to manage tasks efficiently with attention to detail.

Will the Door Attendant be responsible for vehicle handling?

Yes, the Door Attendant must have a valid driving license (Type B) for vehicle handling and parking responsibilities.

What unique opportunities does the Door Attendant role offer?

The Door Attendant role offers the opportunity to build meaningful connections with guests, showcase local expertise, and deliver impeccable service in a luxurious hotel environment.

When is Rosewood Amsterdam expected to open?

Rosewood Amsterdam is expected to welcome guests in Q1 2025.

Retail & Consumer Goods
Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.