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Employee Advisor

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Trane Technologies

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Davidson

AI generated summary

  • You should have a high school diploma (degree preferred), 1-2 years of customer service experience, computer proficiency, strong communication skills, and the ability to collaborate and drive results.
  • You will assist 35+ customers daily, provide accurate benefit information, resolve issues, conduct research, follow up on queries, document calls, and maintain customer trust in a fast-paced environment.

Requirements

  • • High School diploma: Associate degree or College Degree preferred.
  • • 1-2 years call center/customer care or other related customer contact experience preferred.
  • • Computer proficiency required (Word, Excel, Outlook)
  • • Inbound/Outbound Contact Center call handling (Phone Soft Skills)
  • • Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
  • • Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
  • • Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
  • • Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
  • • Must have ability to work as part of a team
  • • Must be able to be self-directed as needed
  • • Must be detail oriented with a strong commitment to quality assurance
  • • Must be able to manage time, work under pressure and deliver customer satisfaction
  • • Strong verbal and writing communication skills

Responsibilities

  • Be able to provide assistance for 35+ customers per day (or more depending on seasonal volumes)
  • Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs.
  • Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
  • Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the First Call if possible
  • Follow up with customer issues in order to guarantee prompt resolution
  • Ability to multi task and prioritize in a fast-paced environment
  • Customer Focus/Quality oriented and results driven skills required
  • Excellent communication, with analytical and decision making skills
  • Document each call accurately with customer ticketing system
  • Instill trust and confidence while working with customers to overcome challenges.
  • Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

FAQs

What is the job title for this position?

The job title for this position is Employee Advisor.

What type of support does the Employee Advisor provide?

The Employee Advisor provides frontline support for Trane Technologies' HR Solutions Center, assisting current employees and retirees with inquiries related to Pension, 401K, Health & Welfare, and Payroll.

What are the key responsibilities of an Employee Advisor?

Key responsibilities include providing assistance to 35+ customers per day, delivering accurate information on benefits, resolving issues, conducting research, following up on customer inquiries, and documenting calls in the customer ticketing system.

What are the preferred qualifications for this role?

Preferred qualifications include a high school diploma (associate or college degree preferred) and 1-2 years of call center/customer care or related customer contact experience.

What type of work environment is offered for this role?

The position offers a hybrid work schedule, with work performed onsite three days a week.

What are the work hours for the Employee Advisor position?

The role requires availability for flexible full-time hours, with shifts ranging from 8 am to 7 pm EST, Monday through Friday.

Are there employee benefits provided from the first day?

Yes, benefits kick in on Day One for you and your family, including health insurance and wellness programs.

Is there a commission or incentive plan for this role?

Yes, total compensation for this role will include a commission/incentive plan.

What is the base pay range for this position?

The base pay range for this position is $40,000 - $55,000.

What skills are important for the Employee Advisor role?

Important skills include strong communication, customer focus, analytical and decision-making abilities, time management, and the ability to work under pressure.

Does Trane Technologies promote equal employment opportunities?

Yes, Trane Technologies is an equal opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to protected statuses.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?