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F&B Service Expert

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Marriott International

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Venice

AI generated summary

  • You need a high school diploma or GED, less than 1 year of related experience, and no supervisory experience or certifications required.
  • You will create memorable guest experiences by serving, interacting, maintaining quality standards, and ensuring a safe workspace while performing various tasks including lifting and moving objects.

Requirements

  • Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (General Educational Development, GED).
  • Experiencia laboral afín:Menos de 1 año de experiencia laboral afín.
  • Experiencia como supervisor:No se requiere experiencia como supervisor.
  • Licencia o certificación:Ninguna

Responsibilities

  • Nuestro trabajo no consiste únicamente en servir comida en una mesa para que la disfruten nuestros huéspedes hasta el momento de pedir la cuenta.
  • Además de eso, queremos crear una experiencia que sea memorable y única (dejando a un lado la comida y la bebida).
  • Nuestros Expertos de servicio al huésped toman la iniciativa a la hora de ofrecer toda una serie de servicios orientados a que el huésped disfrute la experiencia.
  • Ya sea cuando ponen las mesas, hablan con cocina, interactúan y sirven a los huéspedes o limpian las áreas de trabajo y de almacenamiento, los Expertos de servicio al huésped consiguen que las transacciones formen parte de la experiencia del huésped.
  • Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional).
  • Los Expertos de servicio al huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos, se mueven por superficies con pendiente, que no siempre son uniformes y que a veces resbalan), revisan el menú (lo leen y verifican la información) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 50 libras sin ayuda; deben llegar a lugares altos y agacharse, y deben hacer movimientos que les obligan a doblar las rodillas, girarse, estirar y encorvarse).
  • Es fundamental que los Expertos de servicio al huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.

FAQs

What is the job title for this position?

The job title is F&B Service Expert.

Where is this job located?

This job is located at The St. Regis Venice, San Marco 2159, Venice, Italy, 30124.

Is this position full-time or part-time?

This position is full-time.

Do I need prior experience to apply for this job?

Less than 1 year of related work experience is required for this job.

Is a specific license or certification required for this position?

No specific license or certification is required for this position.

What educational background is preferred for this role?

A high school diploma or equivalent GED is preferred for this role.

What type of environment will I be working in?

You will be working in a fast-paced environment where you will be on your feet frequently, moving around various surfaces, and performing tasks that require physical mobility.

Are there opportunities for advancement within the St. Regis Hotels & Resorts?

Yes, St. Regis Hotels & Resorts is part of Marriott International, which offers various career development opportunities within its extensive portfolio.

Is this position supervisory?

No supervisory experience is required for this position.

What is the company's stance on diversity and inclusion?

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.