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Field Technical Support Specialist - Dublin

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IKEA

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Dublin
  • 15hrs left

AI generated summary

  • You need 1st/2nd Line Technical Support experience, problem-solving skills, strong communication, ability to work independently and in a team, plus knowledge of testing equipment and cabling.
  • You will manage IT installations and upgrades, provide 2nd line support, ensure uptime of IT systems, train users, and respond to emergencies while participating in projects and budget planning.

Requirements

  • 1st / 2nd Line Technical Support experience
  • Natural problem solver, demonstrate a logistical approach to systems fault diagnosis and rectification
  • Excellent communication skills, verbal and written ability to interact with other skilled trade professionals, designers, and customers (internally)
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Building key relationships with management team & co-workers
  • Experience and knowledge of use of testing equipment and hand/power tools.
  • String and pull up cables between cable management poles, maintaining, and repairing cable infrastructure

Responsibilities

  • Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities within the store and units.
  • Act as 2nd line support to fulfil the IT Service Level Fulfilment targets in an efficient and professional manner.
  • Perform all daily tasks according to set procedures, rules, and guidelines. Provide technical training to end users. Act as an ambassador for IKEA IT in the country.
  • Maintain and ensure continuous uptime/availability of the onsite IT infrastructure.
  • Participate as a resource in global projects and as a coordinator in local projects.
  • Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
  • Respond to IT emergency situations related to your unit.
  • Contribute to the IT budget planning process when required.

FAQs

What is the job title for this position?

The job title is Field Technical Support Specialist.

Where is this job located?

This job is based at IKEA Dublin, with responsibilities across all IKEA sites in Ireland and occasionally Northern Ireland and the UK mainland.

What are the working hours for this position?

The position is full-time, working 39 hours per week, typically between 8 am to 6 pm, Monday to Friday, with occasional night shifts and Sunday nights.

Is travel required for this job?

Yes, travel to various IKEA sites is required, along with occasional overnight stays and travel to the UK mainland. A valid driver's license and personal transportation are preferred.

What are the key responsibilities of the Field Technical Support Specialist?

Responsibilities include providing onsite IT support, managing planned IT activities, acting as second-line support, maintaining IT infrastructure uptime, participating in global and local projects, and responding to IT emergencies.

What qualifications or experience are required for this role?

Candidates should have 1st/2nd Line Technical Support experience, excellent communication skills, problem-solving abilities, and knowledge of testing equipment and cable infrastructure.

What does IKEA look for in a candidate for this position?

IKEA seeks candidates who are self-reliant, motivated, and capable of building relationships with co-workers and management.

What is the deadline for applying for this position?

The application closing date is 11th October 2024.

How can I apply for this job?

To apply, please include an up-to-date version of your CV along with a cover letter.

Who should I contact if I have questions about the role?

For any questions regarding the role or recruitment experience, you can contact Cheryl Craig.

IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.