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Fine Jewelry Sales Associate - Part Time

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Belk

14d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Valdosta

AI generated summary

  • You must meet sales goals, have strong communication skills, retail experience, knowledge of diamonds/gemstones, and be able to work flexible hours, including nights and weekends.
  • You will meet sales goals, assist customers with jewelry selection, manage transactions, conduct minor repairs, maintain merchandising and security standards, develop clientele, and complete training.

Requirements

  • Meet/exceed personal weekly, monthly, and annual sales goals
  • Meet/exceed personal Elite Service Plan attachment rate goals
  • Meet/exceed personal presale goals for specified presale events
  • Meet/exceed personal repair sales dollar goals
  • Meet/exceed Belk Rewards credit card solicitation goals
  • Meet/exceed trunk show sales and appointment goals
  • Meet/exceed Item Locator sales goals
  • Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
  • Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
  • Handle each customer transaction professionally, efficiently and accurately
  • Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
  • Maintain Fine Jewelry merchandising and visual standards, including departmental signing
  • Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
  • Complete diamond testing as required
  • Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
  • Prepare merchandise transfers and repairs to the RPC as scheduled
  • Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
  • Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
  • Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
  • Maintain Belk professional standards for dress attire and appearance
  • Cooperate and collaborate with fellow associates, management and business partners
  • Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
  • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
  • Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
  • High School Diploma
  • Strong interpersonal communication skills
  • Fine Jewelry experience preferred/ retail or sales experience required
  • Ability to use keyboard, telephone, computer and other business related equipment
  • Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
  • Physically stand during duration of shift
  • Be able to bend and stoop as well as lift up to 30 lbs.
  • Hand manipulation to complete watch and fine jewelry repairs
  • Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
  • Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

Responsibilities

  • Meet/exceed personal weekly, monthly, and annual sales goals
  • Meet/exceed personal Elite Service Plan attachment rate goals
  • Meet/exceed personal presale goals for specified presale events
  • Meet/exceed personal repair sales dollar goals
  • Meet/exceed Belk Rewards credit card solicitation goals
  • Meet/exceed trunk show sales and appointment goals
  • Meet/exceed Item Locator sales goals
  • Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
  • Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
  • Handle each customer transaction professionally, efficiently and accurately
  • Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
  • Maintain Fine Jewelry merchandising and visual standards, including departmental signing
  • Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
  • Complete diamond testing as required
  • Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
  • Prepare merchandise transfers and repairs to the RPC as scheduled
  • Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
  • Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
  • Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
  • Maintain Belk professional standards for dress attire and appearance
  • Cooperate and collaborate with fellow associates, management and business partners
  • Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
  • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
  • Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

FAQs

What are the main responsibilities of a Fine Jewelry Sales Associate?

The main responsibilities include driving store sales, providing excellent customer service, assisting customers in selecting jewelry, completing transactions, maintaining visual and security standards, and developing customer relationships.

Is previous jewelry experience required for this position?

Fine jewelry experience is preferred, but retail or sales experience is required for applicants.

What kind of sales goals are Fine Jewelry Sales Associates expected to meet?

Associates are expected to meet or exceed personal weekly, monthly, and annual sales goals, Elite Service Plan attachment rates, presale goals, repair sales goals, credit card solicitation goals, trunk show sales goals, and Item Locator sales goals.

What kind of training is provided for this position?

Associates must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8.

Are there physical requirements for this job?

Yes, the position requires the ability to stand for the duration of the shift, bend, stoop, lift up to 30 lbs., and perform hand manipulations for jewelry repairs.

What does maintaining Fine Jewelry security standards entail?

It involves keeping keys on or about one's person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking showcases and safes.

Is this position full-time or part-time?

The Fine Jewelry Sales Associate position is part-time.

Will I be required to work weekends and nights?

Yes, associates must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department.

How do associates build a customer base?

Associates can develop their clientele by asking customers to complete client profile cards, which can be used to send thank-you notes and notify them of sales and special events.

What should I wear to work as a Fine Jewelry Sales Associate?

Associates must maintain Belk professional standards for dress attire and appearance while on duty.

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Belk

Retail & Consumer Goods
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Belk is an American department store chain offering a wide range of fashion, beauty, home goods, and accessories for men, women, and children. With a commitment to providing customers with quality products and exceptional service, Belk aims to be a destination where shoppers can find everything they need for themselves and their homes. From clothing and footwear to cosmetics and home décor, Belk strives to create a welcoming and inclusive shopping experience, catering to diverse tastes and preferences across its various store locations and online platforms.

Benefits

  • Medical, Dental & Vision

  • 401K

  • Generous PTO Paid Parental & Adoption Leave

  • Pet Insurance

  • Associate Discount Double Discount Days

  • Professional Development Opportunities

  • Dedicated Volunteer Time

  • Remote Opportunities