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Front Office Agent (m/f/d) - The Ritz-Carlton, Berlin

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Marriott International

28d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No prior work or supervisory experience is required.
  • You will deliver guest services, ensure safety and quality standards, address requests, and embody the Gold Standards while fostering a positive experience for guests every day.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
  • Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
  • The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
  • It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
  • As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
  • And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

FAQs

Is this position full-time or part-time?

This position is full-time.

What is the job title for this position?

The job title is Front Office Agent (m/f/d).

Where is The Ritz-Carlton Berlin located?

The Ritz-Carlton Berlin is located at Potsdamer Platz 3, Berlin, Germany, 10785.

What is the required education for this position?

The required education is a high school diploma or G.E.D. equivalent.

Is prior work experience necessary for this role?

No related work experience is required for this role.

Are there any supervisory experience requirements for this position?

No supervisory experience is required for this position.

What types of tasks will the Front Office Agent perform?

The Front Office Agent will handle check-ins and check-outs, address guest requests, process operational needs, and share information about the local area.

What is the emphasis on the guest experience in this role?

The role emphasizes creating memorable and unique experiences for guests, rather than just processing transactions.

What are the "Gold Standards" mentioned in the job description?

The "Gold Standards" are the foundation of The Ritz-Carlton's service philosophy and include the Employee Promise, Credo, and Service Values.

Does Marriott International have a commitment to diversity in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Is there any specific license or certification required for this position?

No, there are no specific licenses or certifications required for this position.

Will the Front Office Agent be required to perform physical tasks?

Yes, the Front Office Agent will be on their feet and may need to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What kind of work environment can I expect?

You can expect a professional work environment that places importance on safety, confidentiality, and quality standards.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.