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Front Office Agent (m/w/d) - The Ritz-Carlton, Berlin

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should have a completed hospitality education or experience in Front Office, excellent German and English, solid computer skills (preferably Opera), and strong customer service and sales focus.
  • You will manage check-ins and check-outs, assist guests with inquiries, accommodate special requests, oversee billing, ensure smooth interdepartmental communication, and cover night shifts when needed.

Requirements

  • Abgeschlossene Ausbildung in der gehobenen Hotellerie oder vorherige Berufserfahrung im Bereich Front Office
  • Sehr gute Deutsch und Englisch Kenntnisse
  • Fundierte Computerkenntnisse und idealerweise Erfahrung mit dem Programm Opera
  • Team- und verkaufsorientiertes Arbeiten sowie professioneller Umgang mit Kunden, Gästen und Mitarbeitern

Responsibilities

  • Durchführung von Check Ins und Check Outs
  • Persönliche Betreuung der Gäste bei allen Fragen und Anliegen, besonders auch von VIP-Gästen
  • Entgegennehmen von besonderen Gästewünschen und Reservierungen
  • Durchführung der kompletten Gästeabrechnung
  • Perfekte Kommunikation mit allen Abteilungen des Hauses
  • Vertretung der Nachtmitarbeiter bei deren Abwesenheit
  • Koordination und Sicherstellung eines stets reibungslosen Services

FAQs

Do we support remote work?

No, this position is not remote; it requires on-site presence at The Ritz-Carlton, Berlin.

Is previous experience necessary for this role?

Yes, a completed training in upscale hospitality or prior experience in a front office position is required.

What are the language requirements for this job?

Very good German and English knowledge is required for this position.

What type of contract can I expect after the probation period?

You will receive a permanent employment contract after successfully completing the probation period.

Are there any benefits for transportation costs?

Yes, there is a subsidy of up to €58 for the BVG/VBB ticket.

What kind of training and development opportunities are available?

The hotel offers regular training and development measures, including free online training for all positions and career levels.

Are there any employee discounts available at Marriott International properties?

Yes, there are Family & Friends rates available at all Marriott International brands worldwide.

What does the job entail regarding guest interactions?

The role involves handling check-ins and check-outs, personally attending to guest inquiries, especially VIP guests, and ensuring a smooth service operation.

Is there a possibility for career advancement?

Yes, there are internal and worldwide development opportunities as part of Marriott International, one of the largest hotel chains globally.

Do employees receive uniforms?

Yes, employees receive a free uniform, which includes cleaning services.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.