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Front Office Associate (Casual)

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

Requirements

  • A warm, people-oriented demeanour
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability

Responsibilities

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

FAQs

What is the job title for this position?

The job title is Front Office Associate (Casual).

Where is the position located?

The position is located at Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom.

What type of employment schedule is this position?

This position is part-time.

Is this position management or non-management?

This position is classified as non-management.

What qualities are we looking for in a candidate?

We are looking for a warm, people-oriented demeanor, a team-first attitude, a positive outlook, flexibility, problem-solving skills, and multi-tasking ability.

What are some of the responsibilities of a Front Office Associate?

Responsibilities include processing guest check-ins and check-outs, coordinating with housekeeping, answering guest inquiries, and processing payments.

What are the perks of working in this position?

Perks include meals in the associate dining facility, uniform and dry-cleaning service, health schemes, flexibility in work hours, emotional wellbeing resources, comprehensive training, career progression opportunities, and monthly celebrations.

Does Delta Hotels by Marriott support diversity in hiring?

Yes, Delta Hotels by Marriott is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What opportunities for career growth are available?

There are endless career progression opportunities as part of the #1 leader in hospitality worldwide.

How does Delta Hotels facilitate work-life balance?

Delta Hotels offers flexibility and encourages employees to discuss their specific needs to maintain a healthy work-life balance.

Will I receive training if I am hired?

Yes, you will have access to comprehensive training and development programs.

Are there any celebration events for employees?

Yes, there is a monthly calendar of associate-focused and fun events, including awards and recognition celebrations.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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