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Front Office Supervisor (m/w/d)

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need a completed hotel training, front office experience in upscale hotels, fluent German and English, MS Office skills, Opera knowledge is a plus, and a professional demeanor.
  • You will manage check-ins/outs, lead shifts, provide guest support, train staff, handle complaints, support financial goals, and ensure adherence to brand standards.

Requirements

  • Abgeschlossene Ausbildung im Hotelfach
  • Front Office Erfahrung in gehobenen Hotels
  • Fließende Deutsch- und Englischkenntnisse
  • Ausgeprägtes Gespür für die unterschiedlichen Bedürfnisse unserer vielschichtigen und anspruchsvollen Gäste
  • Sehr gute Kenntnisse in MS Office, Opera Kenntnisse sind von Vorteil
  • ein kompetentes und verbindliches Auftreten
  • Lust auf eine neue Herausforderung in einem der größten Flughafenhotels Europas

Responsibilities

  • Check-In und Check-Out
  • Verantwortung und Führung der einzelnen Schichten
  • Herzliche Betreuung unserer internationalen Gäste
  • Durchführung von fachbezogenen Trainings und Weiterentwicklung von unseren Mitarbeitern
  • Mitverantwortung für das Erreichen von wirtschaftlichen Zielen
  • Selbstständiges Beschwerdemanagement
  • Möglichkeit, an Projekten mitzuarbeiten
  • Die Einhaltung und Umsetzung unserer Markenstandards

FAQs

Is the Front Office Supervisor position full-time or part-time?

The Front Office Supervisor position is a full-time role.

Where is the Sheraton Frankfurt Airport Hotel and Conference Center located?

The hotel is located at Hugo-Eckener-Ring 15, Flughafen/Terminal 1, Frankfurt am Main, Hessen, Germany, 60549.

What qualifications are required for the Front Office Supervisor position?

Candidates should have a completed training in the hotel industry, front office experience in upscale hotels, and fluent German and English language skills.

What benefits are offered to employees?

Employees enjoy Christmas and vacation bonuses, discounted parking, travel cost subsidies, appreciation bonuses, employee referral programs, and discounted stays and F&B offerings in over 8,500 Marriott Hotels worldwide.

Will I be involved in employee training and development?

Yes, one of your responsibilities will be to conduct specialized training and support the development of team members.

Are there opportunities for career advancement within the company?

Yes, there is a wide range of internal and external training options, individualized development plans, and excellent advancement opportunities within our sister hotels.

What are the working hours for this position?

The position requires flexible working hours to accommodate shift responsibilities in the Front Office.

What type of work environment can I expect?

You can expect a diverse and familial work environment with flat hierarchies and support from team members from various nationalities.

Is previous experience in a front office management role required?

While previous front office experience is essential, specific management experience may not be strictly required but is preferred.

How will I be notified after submitting my application?

Once your application is received, you will receive a confirmation, and you can expect to hear back within 3 days.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.