FAQs
Is the General Manager position located remotely?
No, the position is not remote; it is based at The Ritz-Carlton Mumbai.
What is the required educational background for this role?
Candidates must have either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 8 years of experience, or a 4-year bachelor's degree in the same fields with 6 years of experience.
What type of work experience is preferred for candidates?
Preferred candidates should have General Manager experience in limited or full-service properties and show a pattern of progressive career growth in the property industry.
What are the key responsibilities of the General Manager?
The General Manager is responsible for all aspects of the property's operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and maintaining relationships with property ownership.
Are flexible working hours required for this position?
Yes, the role requires the ability and willingness to work flexible hours, including weekends, holidays, and late nights.
How does the General Manager engage with the local community?
The General Manager is actively involved in the local community, building strong relationships with local officials, businesses, and customers.
What role does the General Manager play in talent management?
The General Manager creates a high-performance Executive Committee, coaches team members, and develops learning opportunities to maximize individual and overall property performance.
Is there an emphasis on employee relations in this position?
Yes, the General Manager must ensure fair treatment of all employees, foster open communication, and celebrate employee success.
What kind of strategies does the General Manager develop for sales and marketing?
The General Manager works closely with the Sales and Marketing team to develop revenue-generating strategies and ensures alignment with the hotel's brand strategy.
How does this position contribute to revenue management?
The General Manager collaborates with the Revenue Management team to develop effective pricing strategies, supports the hotel's positioning, and identifies ways to grow occupancy and market share.
Is compliance with company policies and standards important for this position?
Yes, ensuring compliance with legal, safety, operations, labor, and Marriott brand standards is a key responsibility of the General Manager.
What is the importance of the "Gold Standards" at The Ritz-Carlton?
The "Gold Standards" serve as the foundation for delivering exceptional service and guide the General Manager and staff in their daily operations to uphold the Ritz-Carlton's luxury hospitality reputation.
What is the commitment of Marriott International regarding diversity and inclusion?
Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.
Does the position offer opportunities for career development?
Yes, the position emphasizes creating development plans for direct reports based on individual strengths, needs, and career aspirations, allowing for career growth within the organization.