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General Manager-The Ritz-Carlton, Mumbai

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Marriott International

Oct 24

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Mumbai

Requirements

  • * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
  • OR
  • * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
  • * General Manager experience in limited or full-service property.
  • * Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • * Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

  • Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.
  • Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
  • Holds property leadership team accountable for strategy execution, and guides their individual professional development.
  • The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
  • Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
  • Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.
  • Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
  • Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
  • Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
  • Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
  • Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
  • Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
  • Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
  • Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
  • Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

FAQs

Is the General Manager position located remotely?

No, the position is not remote; it is based at The Ritz-Carlton Mumbai.

What is the required educational background for this role?

Candidates must have either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 8 years of experience, or a 4-year bachelor's degree in the same fields with 6 years of experience.

What type of work experience is preferred for candidates?

Preferred candidates should have General Manager experience in limited or full-service properties and show a pattern of progressive career growth in the property industry.

What are the key responsibilities of the General Manager?

The General Manager is responsible for all aspects of the property's operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and maintaining relationships with property ownership.

Are flexible working hours required for this position?

Yes, the role requires the ability and willingness to work flexible hours, including weekends, holidays, and late nights.

How does the General Manager engage with the local community?

The General Manager is actively involved in the local community, building strong relationships with local officials, businesses, and customers.

What role does the General Manager play in talent management?

The General Manager creates a high-performance Executive Committee, coaches team members, and develops learning opportunities to maximize individual and overall property performance.

Is there an emphasis on employee relations in this position?

Yes, the General Manager must ensure fair treatment of all employees, foster open communication, and celebrate employee success.

What kind of strategies does the General Manager develop for sales and marketing?

The General Manager works closely with the Sales and Marketing team to develop revenue-generating strategies and ensures alignment with the hotel's brand strategy.

How does this position contribute to revenue management?

The General Manager collaborates with the Revenue Management team to develop effective pricing strategies, supports the hotel's positioning, and identifies ways to grow occupancy and market share.

Is compliance with company policies and standards important for this position?

Yes, ensuring compliance with legal, safety, operations, labor, and Marriott brand standards is a key responsibility of the General Manager.

What is the importance of the "Gold Standards" at The Ritz-Carlton?

The "Gold Standards" serve as the foundation for delivering exceptional service and guide the General Manager and staff in their daily operations to uphold the Ritz-Carlton's luxury hospitality reputation.

What is the commitment of Marriott International regarding diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

Does the position offer opportunities for career development?

Yes, the position emphasizes creating development plans for direct reports based on individual strengths, needs, and career aspirations, allowing for career growth within the organization.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

OpportunitiesView all

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