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General Store Manager (m/w/d), Flagship Store

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Foot Locker

26d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Munich

AI generated summary

  • You need 2+ years in retail management, strong leadership, creativity, problem-solving skills, integrity, and flexibility for a dynamic, customer-focused environment.
  • You will coach and motivate a large team, enhance customer service, ensure compliance with recruitment and merchandising standards, and maintain strong brand loyalty through effective communication.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung als Store Manager mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams (60-70 Mitarbeiter), um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What qualifications are required for the General Store Manager position?

Candidates should have proven leadership skills, at least 2 years of experience in a sales environment as a Store Manager, confidence in committing to exceptional customer experience, and strong cognitive and mathematical abilities among other qualifications.

What are the main responsibilities of a Store Manager?

The main responsibilities include coaching and motivating a team of 60-70 employees, implementing recruitment and training standards, maximizing profitability through key performance indicators, and maintaining high levels of customer orientation.

Is prior experience in retail necessary for this role?

Yes, a minimum of 2 years of experience as a Store Manager in a customer-facing sales environment is required.

What kind of availability is expected for this position?

Candidates must have flexible availability, including evenings, weekends, and holiday periods.

How important is customer service in this role?

Customer service is extremely important; the Store Manager is responsible for ensuring that the team delivers exceptional customer experiences and fosters brand loyalty.

Will I be responsible for team recruitment?

Yes, part of the Store Manager's responsibilities includes implementing recruitment and hiring standards.

Is there an emphasis on visual merchandising?

Yes, the Store Manager must ensure that visual directives and standards are maintained.

How large is the team I will be managing?

As a General Store Manager, you will be responsible for a team of approximately 60-70 employees.

What role does coaching play in this position?

Coaching is a key responsibility, as the Store Manager is expected to inspire and motivate the team to achieve top performance and exceptional customer service.

Does the position require a strong ethical foundation?

Yes, a high level of ethics, values, integrity, and trust is essential for this role.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.