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Global Instructional Designer

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Sage

Jan 14

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • Newcastle

Requirements

  • Job Requirements
  • Designing and developing digital learning experiences
  • Expertise in curriculum development and instructional strategies
  • Occasional travel to regions to support execution of global learning programmes
  • Identify global learning interventions from data and/or learning platforms
  • Create engaging learning activities and compelling course content
  • Innovative and disruptive to learning norms looking for new technology and methods
  • Work with subject matter experts and identify target audience’s training needs
  • Apply learning design theories, practice, and methods to create impactful content
  • Maintain Global CS Learning content on The Hive
  • Manage the Global CS Learning podcast
  • Create learning material/media (e.g., audio, video, simulations, games etc.)
  • Deliver content (e.g., workshops, training, webinars, train the trainers etc.)
  • Liaising with regional training teams and resource teams to determine training needs
  • Support Learning needs analysis through utilising Quizzical to review questions and content
  • Identify and share best practices, tools, and methodologies
  • Embed and continually sustain a culture of continuous improvement

Responsibilities

  • Creation of digital content:
  • Identify global learning interventions from data and/or learning platforms e.g. Quizzical and create digital content to address needs
  • Create engaging learning activities and compelling course content that enhances retention and transfer of knowledge.
  • Innovative and disruptive to learning norms looking for new technology and methods (e.g., micro-learning, podcasts etc.)
  • Work with subject matter experts and identify target audience’s training needs.
  • Apply learning design theories, practice, and methods to create impactful content.
  • Maintain Global CS Learning content on The Hive
  • Manage the Global CS Learning podcast
  • Create learning material/media (e.g., audio, video, simulations, games etc.)
  • Deliver content (e.g., workshops, training, webinars, train the trainers etc.)
  • Liaising with regional training teams and resource teams to determine training needs and schedule training sessions.
  • Support Learning needs analysis through utilising Quizzical to review questions and content to accurately assess learner’s performance.
  • Continuous Improvement & Best Practices:
  • Identify and share best practices, tools, and methodologies
  • Embed and continually sustain a culture of continuous improvement

FAQs

What is the primary responsibility of the Global Instructional Designer?

The primary responsibility is to design, develop, and deliver effective digital learning experiences to enhance Customer Service Manager and Colleague skills across various regions.

What regions will the Global Instructional Designer be working with?

The designer will work with regions including North America, South Africa, the United Kingdom, Ireland, France, Germany, Spain, and Portugal.

Will the Global Instructional Designer be involved in facilitating training?

Yes, the designer will deliver and facilitate training directly to colleagues or through a train-the-trainer approach with regional training teams.

What key initiatives will the Global Instructional Designer focus on in FY25?

Key initiatives include the Driving High Performance Programme, Customer Services Onboarding, soft skills for Customer Service Colleagues, and supporting the implementation of Quizzical.

Is travel required for this role?

Yes, occasional travel may be required to regions to support the execution of global learning programs.

What types of learning materials will the Global Instructional Designer create?

The designer will create engaging learning activities and materials, including audio, video, simulations, and games.

How does the Global Instructional Designer support continuous improvement?

The designer will identify and share best practices, tools, and methodologies while embedding a culture of continuous improvement.

Will the Global Instructional Designer manage any platforms or content?

Yes, the designer will maintain Global CS Learning content on The Hive and manage the Global CS Learning podcast.

What benefits are offered for this position?

Benefits include a competitive salary and commission structure, comprehensive health coverage, a work away scheme, ongoing training, paid volunteer days, and flexible work patterns.

Is training and professional development part of this role?

Yes, ongoing training and professional development are key aspects of the role.

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Sage

At Sage, we knock down barriers with information, insights, and tools to help your business flow.

Technology
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10,001+
Employees

Mission & Purpose

Sage is a software company that provides business management solutions to help businesses of all sizes manage their finances, operations, and people. They offer a range of software products and services, including accounting, payroll, human resources, and enterprise resource planning (ERP) solutions. Their ultimate mission is to empower businesses and entrepreneurs by providing them with the tools and insights they need to make informed decisions and drive growth and success. Sage's purpose is to simplify and streamline business processes, reduce complexity, and enable their customers to focus on what they do best – running their businesses efficiently and effectively.

Culture & Values

  • Human

    Empathy, care and connections with customers and colleagues

  • Bold

    We are curious, courageous, ambitious and creative

  • Trust

    We deliver on our promises to customers, colleagues, society and shareholders

  • Simplify

    We strip away complexity

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