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Guest Experience Agent - The Madrid EDITION

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Marriott International

Jan 16

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Madrid

Requirements

  • Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (General Educational Development, GED).
  • Experiencia laboral afín: No se requiere experiencia laboral afín.
  • Experiencia como supervisor: No se requiere experiencia como supervisor.
  • Licencia o certificación: Ninguna

Responsibilities

  • Operar la central telefónica para atender las llamadas.
  • Procesar los pedidos de los huéspedes para servicio de llamadas de despertador, identificación de llamadas y otras solicitudes relacionadas con realizar o recibir llamadas.
  • Informar a los huéspedes cualquier mensaje (p. ej. correo de voz, correo electrónico, faxes) que hayan recibido y enviárselos a la habitación si lo solicitan.
  • Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes.
  • Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible.
  • Registrar en la computadora todas las solicitudes o problemas de los huéspedes, contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), y realizar un seguimiento del huésped a fin de asegurar que su solicitud se haya solucionado satisfactoriamente.
  • Brindar información a los huéspedes acerca de las características de las habitaciones, las comodidades del hotel y las áreas locales de interés.
  • Brindar asistencia a los huéspedes para el acceso a Internet.
  • Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras.
  • Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.
  • Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los huéspedes con aprecio genuino.
  • Hablar con los demás utilizando un lenguaje claro y profesional y atender los teléfonos utilizando el protocolo adecuado.
  • Cultivar y mantener relaciones laborales positivas con los demás y apoyar al equipo para alcanzar los objetivos comunes.
  • Acatar las expectativas y los estándares de garantía de la calidad.
  • Leer y verificar visualmente la información en una variedad de formatos; estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo.
  • Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.
  • Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

FAQs

What is the job title for this position?

The job title is Guest Experience Agent at The Madrid EDITION.

What are the primary responsibilities of a Guest Experience Agent?

The primary responsibilities include operating the phone switchboard, processing guest requests, delivering messages, providing information about hotel amenities and local areas of interest, assisting with internet access, and addressing any guest inquiries or concerns.

What type of work schedule is offered for this job?

This position offers a full-time work schedule.

Is there a requirement for previous experience to apply for this position?

No, previous experience in a similar role is not required.

What educational qualifications are needed for this role?

A high school diploma or equivalent (GED) is required for this position.

Do I need a special license or certification to apply?

No, there are no specific licenses or certifications required for this role.

What qualities is the hotel looking for in a candidate?

The hotel is looking for outgoing individuals who are passionate about providing excellent service and thrive in an inspiring work environment.

Will I be required to lift heavy objects in this position?

You may need to move, lift, transport, push, or place objects weighing 10 pounds or less.

Is there an opportunity for career growth after becoming a Guest Experience Agent?

Yes, joining the EDITION team can lead to various career growth opportunities within the broader Marriott International portfolio.

What is the company’s stance on diversity and inclusion?

Marriott International is an equal opportunity employer that values a diverse workforce and a culture of inclusivity, respecting non-discrimination principles.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

OpportunitiesView all

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